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“Nice hotel and friendly staff”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
UK
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Nice hotel and friendly staff”
4 of 5 bubbles Reviewed 3 November 2013

I stayed here with friends whilst visiting Alton Towers, it is about 20 mins from the resort. The reception area is nice, clean and welcoming and the front desk staff that checked us in was really friendly. We tried to check in however, because I had booked via a comparison website, we only found out on the day that the company that we booked and paid, did not honor the booking with Holiday Inn Express. We had no booking and of course we had just lost money paid for the initial booking.The gent on front desk was an absolute delight given our predicament. He explained that he had a few people showing up the past few weeks with this now defunct company. We were obviously distressed, it was late in the evening and we had two options 1) check in and pay again 2) go home.

The gent on the front desk informed us they were very busy that night but that they had one room for us. We decided to go for the former and the gent was even nice enough to give us the room at the price we initially secured. An absolute diamond he was!

We had a double bed and a sofa double fold out bed, I stayed on the fold out and slept well. We did nip out to the Harvester for dinner too, which is just next door.

The hotel provides you with free wifi, which is rare these days so it was a nice touch. The room was nice and clean and the bathroom, although small and compact, it did have a fold back, multi function door, where the door to the bathroom can be fold back on the toilet area so it separates the shower/sink area should someone need that area if someone was using the loo!

The hotel also provides free breakfast. Yes, it is limited to choice but it does that job - if you don't like it, you can go buy it from somewhere!! simples.

You get muffins, fruit, cereal, bread rolls and bread slices that can be toasted. You get a variety of juices, coffees and teas - try the chocolate! very nice for a machine dispensed drink!

You also get an option of beans and sausages, the scrambled eggs, yes they looked like they'd seen better days, but you do not have to eat these! The free breakfast, for a free one, is very good!

I would definitely stay here again if I were visiting Alton Towers or nearby attractions and I would definitely recommend it. The rates are very reasonable too.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeva2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 7 November 2013
Thank you for your fantastic feedback following your recent visit.

I am pleased you enjoyed all aspects of your stay and we very much look forward to welcoming you again should you be visiting the area.

Kelly
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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875 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
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English first
London, United Kingdom
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Stayed for 2 nights whilst visiting Alton Towers with my 4 children. Easy to find, plenty of parking. Check in was fast and friendly. Was given interconnecting rooms despite not having requested them -very thoughtful. Rooms clean and beds very comfortable. Despite being right on a busy road it was very quiet. The hotel was full, and as it was half term, most guests were families visiting Alton Towers. This caused no problems. Staff were all cheerful and helpful. Breakfast was good and constantly refilled so no problems with running out of things. Would thoroughly recommend this hotel. Good value for money.

Stayed October 2013, travelled with family
Helpful?
Thank seraphim2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 1 November 2013
Thank you very much for such a fantastic review!

It is great to read a headline “Fabulous Staff” as pride ourselves in delivering the highest levels of customer service and we appreciate all of our guests.

I am glad you enjoyed all aspects of your stay and we very much look forward to welcoming you again should you be visiting the area.

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 29 October 2013 via mobile

We went with our two boys and booked in a family room. The hotel was easy to find and lots of parking. Staff were friendly when we checked in and the room was clean. The room was a small room for a family room. As we only stayed overnight it wasn't an issue, but I wouldn't have wanted to stay two or more nights in such a small room.

We went to the harvester next door, which I would recommend.

The breakfast the next day was fine. Some hot food, cereal, toast, croissants etc. It was busy, but to be fair the staff had said it would be as the hotel was full. As the breakfast was all included in the price it was really good value.

As with most people we stayed before going to Alton Towers, it is a reasonable travel distance away and made sure we got to the park for a full day.

Would recommend an overnight stay at this hotel.

Stayed October 2013, travelled with family
Helpful?
Thank Jobieone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 29 October 2013
Thank you for taking the time to review our hotel following your recent stay.

I am delighted you enjoyed our FREE Express Start Breakfast as we take a lot of time to prepare breakfast for our guests to ensure you have a good start the day!

Children stay free when sharing a family guestroom with their parents but we are able to offer some adjoining guestrooms if you require more space.

We hope to welcome you back should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 October 2013 via mobile

I didn't arrive until midnight, staff were very pleasant and ensured I got checked in quickly.

The rooms were clean and comfortable, the bathroom did big have a bath but had a powerful shower.

I didn't eat at the restaurant next door however the free breakfast the next morning was satisfactory.

I would use this hotel again.

Stayed October 2013, travelled on business
Helpful?
Thank GemP85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 29 October 2013
Thank you for your fantastic feedback following your recent visit, I am glad you had a good stay with us.

I am very pleased our night’s team gave you a warm welcome upon your arrival and checked you in quickly. I will make sure I communicate your feedback!

We look forward to welcoming you again soon.

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

I have just enjoyed a week at this hotel and it was an excellent base for work in the area. Being just off (literally) the M50 it took me exactly 5 minutes to get to the office in Longton. The size of the room was brilliant and the selection of channels on the large TV meant I wasn't too bored in the evenings. The staff were excellent - so friendly. Food wise the breakfast got a bit repetitive after the first 2 mornings, but it was sufficient and at least I didn't pig out on it! In the evenings there is a good selection of take away menus in the reception for delivery to the hotel, or the Harvester restaurant and bar next door offered a reasonably priced evening meal and all you can eat salad bar - and it seemed like a nice pub too.
All in all, I would recommend the hotel either for business, or for the local Alton Towers. Britannia stadium is only next door too!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesleybEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 27 October 2013
Thank you for your feedback. I am pleased your stay met your expectations as we aim to deliver guest satisfaction to all of our guests!

I am delighted you enjoyed our complimentary Express Start Breakfast as we take a lot of time to prepare breakfast for our guests to ensure you have a good start the day.


We look forward to welcoming you again soon.

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
81 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

Usually stay at the full Holiday Inn Stoke but this express is much better value than that and its rooms are not like a show box like the full HI is.

£55 rate was great, very comfortable bedding and better than most express hotels.

Very pleasant staff

Ill return

Stayed October 2013, travelled on business
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 27 October 2013
Thank you for your feedback following your recent stay. I am glad you chose the Holiday Inn Express as we aim to deliver the highest level of service and accommodation.

I am pleased you will be returning to us and we look forward to welcoming you again in the very near future.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverkip, United Kingdom
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 20 October 2013

Booked for one night with the family as we were heading to Alton Towers the next day. Friendly greeting at reception on arrival but family room for the value compared to other hotels was poor. Not enough room to move! Free breakfast in the morning was a bonus and very handy for Alton Towers.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaz267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 21 October 2013
Thank you for taking the time to review our hotel following your recent stay.

I am delighted you enjoyed our complimentary Express Start Breakfast as we take a lot of time to prepare breakfast for our guests to ensure you have a good start the day.

Children stay free when sharing a family guestroom with their parents (including breakfast) but we are able to offer some adjoining guestrooms if you require more space.

We hope to welcome you back should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire

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