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“Very good hol inn”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
Huddersfield, United Kingdom
Level Contributor
149 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Very good hol inn”
5 of 5 bubbles Reviewed 10 January 2014 via mobile

I cannot fault this place. Great price, clean and excellent staff. Harvester next door is really good and it's quiet at night despite being near mains roads. I will definitely stay here again. I do wish the group would make breaky a bit more interesting but I paid 50 quid inc breakfast Thursday and that cannot be faulted

Stayed January 2014, travelled on business
Helpful?
1 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrStoke, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 27 January 2014
Thank you for your great feedback, We are glad you enjoyed your recent stay with us at the Holiday Inn Express Stoke.

We look forward to welcoming you again in the future.

Kind regards

Stephanie Howells
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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875 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
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English first
Stoke-on-Trent, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

We stayed here on New Years eve with friends visiting for the New Years day football match.
Just what we've come to expect from Holiday Inns,clean ,spacious rooms,comfortable beds,good wifi and an acceptable breakfast.
Staff were all friendly and cheerful ,and when my friend and I finally retired with sore throats from talking too much at 2:00 a.m....... the bar was still open.
Winner.
No problem recommending this one to friends and family who want to visit.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Soulman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 7 January 2014
Thank you for your review following your recent stay. I am glad we looked after you well and we hope you had great New Year’s Eve celebrations with your friends.
We are a great choice when visiting Britannia Stadium and we hope you enjoyed the game and got the result you wanted!
Thank you for recommending us and we look forward to welcoming you again in 2014 should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
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England
Level Contributor
166 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

Just stayed overnight in the Holiday Inn & the first impression you get is the welcome from the reception staff -1st class service.

The hotel in every way is spotless - my room 229 was spacious / clean & very comfortable.

Nice hot shower- LCD tv with freeview & tea/coffee facility

The breakfast was also very good with a large selection of hot / cold food


I booked 2 rooms for 1 night at a great value of £39.00 per room.

I have paid over £120.00 per night for hotels that were no match for this hotel.


Leave Prem/Inn & Travelodge & if you can book Holiday Inn Express - I have saed in 3 hotels in the chain & the are far better

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 6 January 2014
Thank you for such fantastic feedback! It is great to read that you received “1st class service” as we pride ourselves in delivering the highest levels of customer service to all of our guests.

I am glad you appreciated the new addition of the LCD TV with Freeview as we understand the need for home comforts while you are away.

The team and I wish you a Happy New Year and very much look forward to welcoming you again in 2014.

Kind Regards

Kelly
Deputy General Manager
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Hertfordshire
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 28 December 2013 via mobile

We stayed here two nights while visiting family for an early Christmas.
It fitted the bill perfectly. A little disconcerting arriving at 2:30 on a Saturday when Stoke are playing at home. The hotel is right next to the football stadium and they have "bouncers" on the door and controlled car park entry. But all very friendly and helpful.
Reception staff were welcoming. The room was clean and big enough. All the usual facilities and even free wifi in the room. Unlike the Holiday Inn nr Junction 15 of the M6 where we've also stayed recently and they still charge for the wifi!
Free breakfast in the morning, which was perfectly fine, and free newspaper.
All in all it was a really good stay and we'll certainly use it again if necessary when visiting family in the area.

Stayed December 2013, travelled as a couple
Helpful?
Thank Allan08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 January 2014
Thank you for your feedback following your recent stay. We are glad you enjoyed all aspects of your stay and we hope you had a lovely Christmas spending time with your family.

We wish you and your family a Happy New Year and very much look forward to welcoming you again in the near future.

Kind Regards

Kelly
Deputy General Manager
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Grantham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

stayed one night December 21 lovely double room 3rd floor ideal, very quiet , value for money really comfy bed decent size television, very good power shower and hot , and in the morning the free breakfast was great for me, choice of 6 cereals fruit fresh toast pastries and hot breakfast beans sausage scrambled egg I would say considering it was free no one can be dissatisfied, lovely welcome on arrival, and on departure, really chatty receptionist pretty girl with a lovely bobbed blonde hair wish I could remember her name, she made my day all for £49.

one comment harvester next door does not belong to the hotel so don't go there I did and it was disgusting eat before arrival shame they don't do food but not a problem to me kb grantham

Room Tip: my room was 313 any were on that floor and I will defo return again
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 762ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 January 2014
Thank you for taking your time to share your lovely comments with us and give us valuable feedback.
We are glad you enjoyed your stay with us and it is great to hear you found Rachel helpful during your stay. We pride ourselves in delivering the highest levels of customer service as we appreciate all of our guests. I will ensure I communicate your feedback to Rachel.
We look forward to welcoming you again soon.

Kelly
Deputy General Manager
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Manchester, United Kingdom
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

Had stayed in a holiday inn express many years ago and said never again, however booked the stoke express inn as it was near to Britannia stadium and decided convenience could outway service on this occasion .
How wrong we were and pleasantly surprised, we arrived early before check in time, but to be greeted with smiling faces and told it wasn't a problem , first impressions spot on , the rooms and hotel were spotless, the free wifi appreciated and the staff were amazing , all friendly and professional and a asset to this hotel.
Also brilliantly managed with the football on and not too many people allowed in the bar and the reviews I read previously complained about the breakfast, well again pleasantly surprised, nice rolls, nice marmalade, nice juice , nice sausages , and again all spotlessly clean.

Well done to all concerned , was so impressed have joined the rewards programme !

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marksman_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 20 December 2013
Thank you for your fantastic review following your recent stay. I am pleased you decided to give us another chance following a previous experience.

We as a team do our upmost to ensure all of our guests have a great stay. It’s great to hear our team were smiling upon arrival and gave you a great first impression and were amazing throughout your stay with us.

Thank you again for you kind feedback. We hope you have a lovely Christmas and we very much look forward to welcoming you again in the New Year should you be visiting the area.

Kind Regards

Kelly
Deputy General Manager
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Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire

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