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“Perfectly Fine”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
Dublin
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Perfectly Fine”
Reviewed 10 March 2014

Came North from London on a trip to Rocester (nearest train station Uttoxester) and struggled to find a hotel on the route that had been rated vaguely ok.. I would have stayed in any hotel near Stoke-On-Trent train station but all the options were thoroughly slated by tripadvisor reviewers (thanks!). Having said that, as we drove by, the hotel opposite the station *looked* ok, but I couldn't have stayed there based on the reviews. The Holiday Inn Express nearby is perfectly ok - clean, quiet and eh, basic. A 7 pound taxi trip away and no need to worry about anything. Having said that, if the hotel beside the train station had been better reviewed, I would have chosen it in a heartbeat, and then had a shorter walk to the station. But the Holiday Inn Express is perfectly ok.b

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DublinRoysh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 11 March 2014
It's always great to hear that our guests have enjoyed their time spent with us, so thank you for your comments.

As you say Tripadvisor can be very influential when making a decision on where to stay so it's fantastic to know that we got it right on this occasion.

Hopefully we will see you once again in the future if you return to Stoke on Trent.

Thank you

Gareth Beeston
Guest Service Manager
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890 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
Cambridge, United Kingdom
2 reviews
Reviewed 10 March 2014

I stay in this hotel when attending Northern Soul all-nighters at nearby Kings Hall. The staff on the front desk are always very friendly & welcoming. Once I locked myself out of my room & another member of staff was very helpful in getting me back in. Facilities are great for a short-stay.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 11 March 2014
Thank you for such great feedback following your recent stay. We hope you had a lovely evening at the Northern Soul concert. It is fantastic to hear that the team genuinely seemed interested in making your stay with us a memorable one.

We very much look forward to welcoming you again in the near future.

Kind Regards

Kelly
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2014 via mobile

Stayed here with my mate when we were down for the recent arsenal game against Stoke. It's right next to the ground and ideal. The hotel itself is immaculate and the staff are fantastic. We checked in early and were accommodated which was great. The rooms are very modern and well appointed. The holiday inn express chain is doing well to
Impress, and this is another fine example. An excellent breakfast choice too. Would definitely use again. For sure.

Stayed March 2014, travelled with friends
Helpful?
Thank Fonz82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 5 March 2014
It's very rewarding for the team here in Stoke-on-Trent to receive such a fantastic review, so thank you for taking the time to leave you thoughts.

We are always trying to ensure that our guests have an enjoyable experience during their stay, and we will always accommodate an early check-in where possible.
It is also very pleasing to hear that you enjoyed our breakfast and felt that there was an excellent choice on offer.

You're right, we are in a great location for the Britannia Stadium and I hope you enjoyed the game last week.

We look forward to welcoming you back to Stoke-on-Trent once again next season or in the near future.

Thank you

Gareth Beeston
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2014

Ideally located hotel with very helpful and friendly staff. Lack of choice of local (walkable) restaurants means a car for food may be necessary although local takeaways deliver
Rooms are comfortable with good wifi
Staff helpful moving a double booking (my mistake) to a later date

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramgorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 March 2014
Thank you for taking the time to recommend our hotel on Tripadvisor. It's always nice to hear when our guests have enjoyed their stay.

We always aim to ensure we provide excellent quality accommodation and service and it's great to hear that you would stay again.

We look forward to welcoming you back in the near future.

Kind regards

Amy Bott
Trainee Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 March 2014 via mobile

Stayed here while training for a new job and it a very pleasant stay! The rooms are cleaned EVERY day to a high standard clean towels every day too! All staff very polite and made me feel safe and welcome on my first business trip away from home! The breakfast buffet is amazing! I'm a veggie and the options for me were perfect and impressive to say it's free! I stayed 24th-28th of feb and to say it's winter the rooms were always nice and warm! Perfect location if your watching stoke at the Britannia stadium not great if you can't drive and have to rely on getting taxis to get anywhere!
Thanks for a lovely stay! X

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenbroome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 March 2014
Thank you for such fantastic feedback following your recent stay with us.

Our team pride themselves on the level of service they deliver to all of our guests. It gives us a great sense of satisfaction to read such great comments!

We hope to welcome you back to our hotel in the near future.

Many Thanks

Joni Ball
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
71 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 March 2014 via mobile

The staff at reception were really helpful on check in and the rooms were of good standard also as a gold member customers were offered 300 points or a free drink.

Breakfast was fine with variety and again helpful staff with good customer care skills Rooms were quiet and very clean with tea and coffee available with a variety of TV channels with the usual desk and chair ( a good work station )

Stayed February 2014, travelled on business
Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 March 2014
Thank you for such a fantastic feedback following your recent stay.

Our team are dedicated to delivering the highest level of customer service and it is fabulous to read your comments about the team. I will make sure I share your feedback with them.

As a valued Gold IHG Rewards member, we very much look forward to welcoming you back in the near future.

Kind Regards
Amy Bott
Trainee Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
1 review
Reviewed 1 March 2014

I stayed at this hotel on 2-26 and I have to say that Charlotte and Stephanie turned an average stay into a great stay. There level of service was outstanding. They answered questions, arranged for a taxi, bartended and made me feel at home. This was awesome since I am in the middle of a 3 week trip and along way from home in USA.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 3 March 2014
Thank you for taking the time to share such brilliant comments with us on Tripadvisor.

It is always great to learn that an experience has been made great by the level of service our team provide, and I'm sure Charlotte and Stephanie will take great pride in reading your review.

We look forward to welcoming you back in the very near future.

Many Thanks

Joni Ball
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire

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