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“Family wedding”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
isle of man
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Family wedding”
Reviewed 4 August 2013

Yet again a perfect base for a family event.You can not fault this hotel for it's facilities and staff. Thigs is our sixth stay with a large family group including small grandchildren and we will definitely be back later in the year.Look for special deals as we booked early for two nights at an excellent rate and when I printed off the voucher I noted that we had a free evening meal on they first night ! Best Western are hard to beat for quality and value -we do a considerable amount of family travel and have never faulted them.

Stayed August 2013, travelled with family
Helpful?
Thank kathyIsleOfMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Oldham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

You could not ask for a nicer hotel. From manager to cleaner everyone was happy, polite and helpful. The pool and sauna fabulous and clean. Was told about a little pub round the corner whereyou could have a drink looking over the marina .

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helensburgh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 August 2013

We had a family of four, which sometimes is a bit tight for one room but the room was a great size and plenty of space for all of us. (children ages 15 and 12). Beds comfortable and bunk beds not cramped. The hotel was lovely with plenty of space, clean, tidy and very well presented. Staff helpful and very keen to help. breakfast was great and my kids just ate as much as they could before their busy day ahead. We stayed on a Saturday and Sunday night, so the pool was very, very busy, so did not stay long. No separate cubicles to change in and you have to walk through the reception area to get to the pool but apart from that, it was nice. Not much around the hotel apart from an industrial area full of shops if this is what you like, but we were guided to a lovely pub/marina with canal boats. The weather was lovely, so it was nice to sit out and watch the boats go by while having a lovely dinner (toby carvery).
In all, the stay was lovely and worth the money we spent. Would visit again if we took the kids to Alton Towers again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 July 2013

This hotel does what it says on the tin. Clean, comfortable, staff are friendly and the family rooms are spacious with bunk beds etc. breakfast is standard you would expect for the money and rating. The hotel is a short walk away from the casino which can me a nice evening out also.

I enjoyed my stay here and I would return with family when visiting Alton towers or other local attractions.

  • Stayed February 2013, travelled on business
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Helpful?
1 Thank Daddybear719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2013

A great hotel and room facilities, fantastic value. The service was immaculate at the restaurant and reception. Warm, friendly and extremely helpful. we stayed weekend 27-28th july. thanks for a wonderful time!

Room Tip: all are great value
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank NSBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 30 July 2013
Dear NSBM,

Many thanks for posting a 5* review after your stay with us at BEST WESTERN PLUS Stoke On Trent Moat House.

I am pleased to hear that you had a great stay with us and that the team looked after you on your visit.

Myself and team would look forward to welcoming you back in the future.

Kind Regards

James Machin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enfield ,Middlesex UK
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 July 2013

This was a business trip though it was obvious that holiday makers were there too.The rooms were generous in size and well fitted out.
Breakfast and dinner were of a good quality and value for money Staff were friendly and attentive without being "fussy"

Well done to the Moat

Alan Lambert, Enfield

Room Tip: I would suggest an Executive room for even more comfort
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 30 July 2013
Dear Alan,

Many thanks for such a glowing review I havve shared all your comments with the team and they are pleased to hear that you enjoyed your stay with us, and they played apart in that by being friendly and attentive.

As you said we do have a mixture of business guests and familys at the moment with it been half term. Even though we are very busy our staff manage it well.

I do hope that we have the pleasure of welcoming you back in the future.

Kind Regards

James Machin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2013

We stayed here to visit Alton towers. Excellent size family rooms - plenty of room even with travel cot up , room was modern and immaculately clean. Service from all staff was excellent. Children enjoyed swimming in the pool. Breakfast was delicious with a huge choice at the buffet and items also available on the menu. Great location you can walk out to cinema, shops and water park right next door. We would definatley stay here again!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank LillyIsla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Property: Best Western Plus Stoke-On-Trent Moat House
Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Plus Stoke-On-Trent Moat House Staffordshire

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