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“Staff make this hotel good”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
Cambridge
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Staff make this hotel good”
Reviewed 3 December 2013

We stayed here at the beginning of November in order to visit a few attractions (Trentham Park and Emma Bridgewater).

The hotel is in a business park type area but is itself very nice. The room was large, clean and well equipped. Dinner was very pleasant, but what really stood out was the lovely people. From reception, to restaurant and bar staff, every single member of staff was friendly and helpful.

The only slight disappointment was the changing rooms for the pool; very outdated and really a little unpleasant. Also had a problem with the language of some of the members in the changing rooms; not nice with a 7 year old, but this is not really the hotels fault, you can't throw a member of a gym out for swearing I guess!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank NatalieJF42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 5 December 2013
Dear NatalieJF42,

Many thanks for taking the time to post a review after your stay with us.

I am pleased overall you had a pleasent stay with us, and the team were friendly and helpful.

I do hope that we can welcome you back should your travel plans bring you to the area.

Kind Regards

James Machin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Buckinghamshire
Level 4 Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 November 2013

Decent sized room, very clean, good shower, comfortable bed. Biggest problem was the windows which didn't close properly so had a cold breeze blowing through, and more noise than I would have liked. In the end I had to tie them shut with a towel! No complaints otherwise.

Stayed November 2013, travelled on business
Helpful?
Thank Hockeybod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 5 December 2013
Dear Hockeybod,

Many thanks for your review after your rescent stay with us.

I am glad to hear on a whole you had a pleasent stay with us. We have a continious refurbishment plan in place for the areas that need it.

I do hope that we can welcome you back to the hotel in the near future.

Kind Regards

James Machin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, Scotland
Level 5 Contributor
89 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 November 2013

We stayed here for 3 nights on a B&B basis, taking advantage of an Autumn Break offer which gave us the extra space of a family room for less than £50 a night - all of which proved to be excellent value for money.

The location is ideal - close to the A500 and A53 but far enough away not to be troubled by traffic noise. The staff were helpful and friendly from start to finish - reception desk, housekeeping, breakfast team all wanted to make sure that we had no problems. The room was well maintained - comfortable bed, flat screen TV, tea/coffee making tray and free wi-fi throughout our stay. The bathroom also had everything we needed - deep full-size bath with quick fill and plenty of piping hot water.

The hot and cold buffet spread for breakfast offered a suitably wide choice, the coffee machines worked efficiently enough to avoid any queues and the toasters even managed to produce a fair representation of a standard slice of toast! We can't comment on the dinner service as we ate out every night.

There's a huge free car park and the two 10-person lifts never faltered, even when catering for a fairly large wedding party on each of our first two nights.

Delighted to be able to award full marks and happy to recommend to anyone looking to stay in the Stoke area - but check if there's a special offer available to make it really good value.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gvh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawarden, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 November 2013

The check in was very smooth, the room was lovely, with bunk beds for the kids which was great, as they didn't have to share a sofa bed. We used the swimming pool which was nice (a bit cramped if a few people are in there). The breakfast in the morning was lovely, everything that you could ask for. Would definitely stay again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Heidi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
Reviewed 8 November 2013

A very pleasant stay for nearly 2 weeks. The staff on reception and the restaurant / bar area were very friendly helpful and pleasant. I would definitely stay at this hotel again if in the area on business. Nice clean hotel. The friendly staff made the difference to my stay!

Room Tip: Rooms away from the lift area are quite.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goslowambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2013 via mobile

Great hotel, easy to find and excellent value for money. We had a deal that included two nights and evening meal on the first night which was superb. Used the pool etc too which was pleasant. Really enjoyed our stay and would definitely go again!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wattsie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Property: Best Western Plus Stoke-On-Trent Moat House
Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Plus Stoke-On-Trent Moat House Staffordshire

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