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“Excellent once again!”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #4 of 12 Hotels in Stoke-on-Trent
Bedford, England, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent once again!”
Reviewed 11 February 2014

As I said in my last review, we would be back - and we were! This time I booked it very last-minute, through the incredibly helpful reservations department - and I got a better price than online! The staff at the hotel were very helpful and friendly (again), and I have to say you don't get the impression they are "going through the motions" - they genuinely seem to enjoy their job, and nothing is too much trouble for them. We had breakfast in the hotel, which was delicious - the food was hot, the coffee was good (not the case for many hotels!) and there was plenty of choice. I will say again, this is the BEST hotel we have ever stayed in, as a family, and I will continue to recommend it to all and sundry.

Room Tip: If you're travelling as a family, book a suite!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 16 February 2014
Dear Samantha P,

Many thanks for your review as a returning guest.

It's great to hear that the hotel still meets yours & your families needs as one of BEST WESTERNS family friendly hotels it's great to hear we are getting this right.

I have shared all your great feedback with the team and we hope that we can welcome you back again soon!

Kind Regards

James Machin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Lichfield, United Kingdom
Level 6 Contributor
205 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 9 February 2014 via mobile

We stayed at this hotel as we were attending a charity ball there. Hotel bedroom was good quality and very spacious. The food and service at the Ball were excellent. The staff were extremely friendly. My daughter had a treatment in the Spa and the staff couldn't do enough for her, very impressed. Buffet breakfast excellent. Would definitely stay again.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 February 2014

I was booked in this hotel by my office for a business trip and enjoyed my stay for the whole three weeks that I was in Stoke.

Location- I guess the reason my office prefers booking its employees at this property is because our Stoke office is at a walking distance from Moat House (saves the taxi cost ;)). Located in Festival Park area, we had easy access to the Retail Park (which had eateries like Pizza Hut, McDonalds, Subway and many other stores including the super market)- all at a walking distance.
What I loved about the location was the peaceful surrounding.

Hotel & Ambience- Moat House is quite a beautiful property to look at from outside as well as inside. The entrance is not grand but decent. The lobby area has good seating arrangements. There are lifts and stairs to access the restaurant, pool, gym & spa, a level below the lobby and the rooms that are located on the higher floors. I was given a room on the 2nd floor and what always confused me was the access to my room because there are so many passages to go to the rooms. The only thing that would always annoy me were the doors in the passage towards the rooms, they are a pain to open and keep holding when you have a lot of luggage to carry with you!

Rooms- The rooms are quite good in size and well appointed. The window in my room gave me a good view of a cathedral tower which was always a pleasant sight to look at during the mornings. Housekeeping does a splendid job in maintaining the cleanliness & hygienic. The beds are comfy and the heater works well to keep you warm. The bathroom has a bath tub and toiletries given are of good quality.

Food- I rarely ate in the hotel for various reasons. Being a vegetarian, I could only choose between a curry dish and a pizza. Moreover, the chef leaves by 11pm so any orders placed after this time are not freshly prepared. The breakfast spread is good with many options. Unfortunately, whenever I ordered for veg sausages, I could never believe that they were vegetarian. My non vegetarian friends confirmed that they were not.

Staff- I mainly interacted with the staff at reception. They are good and customer-centric. Unfortunately not tech savvy. If you are being made to wait, that might only be due to the reason that they are waiting for a senior staff to help them on the system. They obliged my request to give me the same room when I checked out for the weekend and came back.

Overall, I had quite a pleasant stay at the Moat House with my colleagues and would not mind staying at the same property if I go back to Stoke

Room Tip: Ask for an upgrade. If you are lucky, you might get the suite which is massive and best to stay in a...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dtraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 9 February 2014
Dear Dhananjay22,

Many thanks for your feedback after your rescent stays with us.

I am pleased to hear that you have enjoyed your time with us and the hotel meet your expections. I have shared all your feedback with all the team.

We hope that it won't be to long before we are welcoming you back to the hotel.

Kind Regards

James Machin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
t555ade
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 January 2014 via mobile

So this is a hotel I attend regularly... I had a normal stay.. However... I had tipped a Barman £15 for his service to later be offended by his in sensitive manor.... It's a real shame to the company to have an employee representing the company this way. I felt embarrassed by his actions and a guest should never feel this way.... Very disappointed.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank t555ade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 January 2014 via mobile

Arrived at Reception 2.30pm 25/1/14.Had to wait 10 minutes while sole receptionist was taking a very complicated telephone booking, funny how waiting clients on site are invisible while the receptionist continued with the telephone booking?
We had specifically ordered a quiet Executive double room pre booked online. We were given a very noisy room on the 4th floor. Beneath the window at ground level was a large bank of extraction fans whirring away noisily I assume removing basement floor air. At our request we moved to a quieter room on the opposite side of the hotel.
Both rooms had 4ft 6ins double beds hardly Executive class! Both rooms had a tired look about them particularly bathroom tiles and rust pitted window frames by example.
Reported our feelings to the morning receptionist who promised to pass on our comments?
£208 room only Executive roomfor 2 nights poor value for money.Note all Premier Travel inns have 5ft plus beds in all rooms wake up Best Western!

Stayed January 2014, travelled on business
Helpful?
2 Thank Stevenrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 9 February 2014
Dear Stevenrl,

Thank you for your review after your stay with us. We use all feedback as a gift to help us improve, and so I am happy to confirm that the comments you shared with Reception were passed onto the Departmental Manager of the area's mentioned. From your feedback our maintenance team have painted the room and addressed the cracked tiles in the bathroom.

I am sorry that you did not fully enjoy this stay, but I hope this will not deture you from staying with us again or any other BEST WESTERN.

Kind Regards

James Machin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 January 2014

Myself and my family booked Christmas lunch and were bowled over by the food, attention to detail and the friendly and very helpful staff. One member of our party was vegetarian and found the food to be exceptional. We will definitely be booking for Christmas 2014. Well done Moat House for making our Christmas special.

Room Tip: Not applicable
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMstoke, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 27 January 2014
Hi Sharon

So glad you had a great Christmas with us. We're just putting together the brochure for Christmas 2014 so will make sure you have it as soon as printed!

Thanks for the great review

Clare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmslow, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2014

My stay was perfect! Super hotel staffed by excellent people! Most highly recommended! I stay in various hotels both in the UK and abroad, and I have to say that The Moat House ticks all the boxes.
Thank you to all concerned in such a memorable visit!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMstoke, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this review, 27 January 2014
Hi Ann E

Thanks for the great review so glad your stay was perfect

Hopefully see you again soon

Clare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Property: Best Western Plus Stoke-On-Trent Moat House
Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Plus Stoke-On-Trent Moat House Staffordshire

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