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“Spa day groupon deal”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
Reviewed 10 March 2014

For £25 expected little than more.... But on arrival staff very helpful friendly and welcome... Robes towels and coffe provided why we sat comfy in the bar... Use of pool and sauna steam room and jacuzzi. Had two treatments inc in deal ... Full manicure best ever had and massage which was relaxing comfy and Vicky was excellent ... Recommend even if no voucher will use again and can say was excellent afternoon

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
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3  Thank claire r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 12 March 2014

Dear Claire r,

Many thanks for your Tripadvisor review.

It's great to hear that you had a relaxing time whilst using the hotel facilities and that Jasmine Olivia provided great treatments for you and I will share this with her team.

We hope that we can welcome you back in the near future.

Kind Regards

James Machin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 - 948 of 1,518 reviews

Reviewed 10 March 2014

What a wonderful spa this hotel has with the friendliest staff ever. From the moment we arrived nothing was too much trouble, even catering for my coeliac mum with some gluton free cake. Treatments were wonderful, staff really pleasant, group on deal so amazing value for money, excellent :)

Stayed: March 2014, travelled with family
Thank Annamarie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 12 March 2014

Dear Annamarie B,

Many thanks for taking the time to share your review.

It's great to hear that had an enjoyable afternoon and the team were on hard to take care of you and your special dietary requirements.

I have shared all your feedback with the Jasmine Olivia Team.

Kind Regards

James Machin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

I was an exhibitor at the recent psychic fair and stayed over Friday and Saturday night. The room was suitably furnished which included a 3 person bed!, plenty of towels, two hair driers, complimentary toiletries etc. It had air conditioning and a bathroom WITHOUT the annoying noisy fan that starts up every time the light is turned on - that was a bonus.

Breakfast was ample and nicely cooked with an adequate range of produce but the best two features of the breakfast was freshly squeezed cold orange juice and freshly ground coffee - both from a machine - but still better than a jug of powered yuk. The breakfast staff where very friendly and welcoming as we're all the other staff I meet throughout the weekend.

The hotel itself is really easy to find J16 off the M6 onto the A500 5 mins to the A54 and a couple of minutes and roundabouts and your there.

I would return to this hotel should I ever be in Stoke again.

Room Tip: Rooms on the same side as the hotel entrance benefit from the morning sun.
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  • Stayed: March 2014, travelled on business
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1  Thank Cernunnos_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

We came up to Stoke to visit family and it was our first stay away with our new born baby, only 2weeks old. We were quite anxious about this and we're not too sure how it was going to go. The booking was really easy and we were advised the best room (suites do not allow babies but there are family suites which is what we booked) this was really reasonable on price so we didn't know what to expect. At booking nothing seemed to be too much trouble, we explained about the baby and that we would need a fridge and would like an area to sit with the baby at night. I arrived at the hotel and was helped from the car with the 'baby kit' by the very kind receptionist. When I got to the room I was surprised, although the reasonable price the room was just what we needed! Large, spacious and very comfortable with everything we could have asked for to make the stay as easy as possible, even a fridge for bottles had been put in there. We had a lovely large, comfortable bed and a good sitting area for me to sit with the baby for night feeds without disrupting my partner. The staff were excellent from reception, bar and room service. I was so pleased when I requested some soya milk with breakfast they brought some to the room. For what we needed and wanted from the weekend the staff and hotel were excellent! Thank you for making it an easy, comfortable stay for us. We will be staying again when we visit next time.

Room Tip: Explain your needs and what you are looking for when booking your room
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  • Stayed: February 2014, travelled with family
    • Value
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Thank Hanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

Very nice hotel, big rooms, outstanding breakfast and very friendly staff. They iron my suit for free and specialy the receptionist Tracy is very nice and helpful. I asked to find me the nearest church and thy put me under the door a 3 pagest google maps map to be sure that I will find it easy.

If you are in Stoke-on-trend, this is your hotel!

Stayed: March 2014, travelled on business
Thank Serban C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 5 March 2014

Dear Serban C,

Many thanks for your 5* review after your stay with us.

It's great to hear when our guest have a fantastic stay. I have shared all your comemnts with the team especially Tracey.

We hope that we can welcoem you back in the near future.

Kind Regards

James Machin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

Good value hotel, friendly staff. Stayed on winter break offer which was extremely good value. Didn't eat in the restaurant in the evening so can't comment on food, although breakfast was good. Pool at nice temp. with good facilities. Would recommend to others.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western GB
Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 4 March 2014

Dear R T,

Many thanks for sharing your review on Tripadvisor.

It's great to hear that you had an enjoyable stay with us and made full use of Club Moativation during your stay. I have shared all your feedback with the team.

We hope that we can welcome you back to the hotel again in the near future.

Kind Regards

James Machin
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

over priced premier inn/ travel lodge bar tables dirty empty glasses left no costers or beer mates beer flat restaurant slow service food was cold would not be using this chain again 4 star more like a 2 star

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank rob186378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 4 March 2014

Dear rob186378,

Please accept my apologies that we did not meet your expections on this visit. As you will see from most of our reviews this is not the normal standard our guests come to expect.

I have shared all your feedback with my Head of Departments to investigate and improve were possible.

As BEST WESTERN is a independent and individual hotel chain I hope this will not deture you from staying with any future BEST WESTERN hotels.

Kind Regards

James Machin
Guest Realtions Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range: £51 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Plus Stoke-On-Trent Moat House Staffordshire

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