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“A very pleasant stay”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
Reviewed 6 April 2014

We have just returned from spending two nights in this hotel. My husband visits the area on business regularly and always stays here. It was my second visit along with him and a friend. What sets this hotel apart from other chain hotels are the amazing staff. From reception, to bar, to restaurant everyone is so pleasant and helpful (especially the lovely lady ' in charge' at breakfast!) they are all so happy and seem to really enjoy their jobs.(please pass this praise on to them)
Everywhere is clean and comfortable (including the enormous bed!) and the food good value. I shall certainly accompany my husband again and enjoy a really relaxing friendly break.
A must to visit is the Middleport Pottery at Burslam

  • Stayed: April 2014, travelled with friends
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Thank Berkshiresammi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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915 - 921 of 1,502 reviews

Reviewed 5 April 2014

Have just spent three and a half weeks at this hotel, on business, and the staff and the service made it very bearable! From the first. day the reception staff made you very welcome and became friends by the end of the stay. The dining room staff at breakfast were amazing, ( only ate in the dining room one evening, and the food and service was very good ). The rooms were kept impeccably clean, only had reason to complain the once and the problem was sorted immediately. Well done to everyone!

Stayed: March 2014
Thank susiuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

The whole experience of staying here was great. We were here for 3 nights. Nice surroundings, clean and sharp. Nothing looked tired. The staff were all friendly and helpful. Breakfast was plentiful and nicely laid out and kept clean and there were gluten free items on request for those that may need them. The terraces were a nice place to go and relax too. Places to go and see are within striking distance. We enjoyed a walk down the canal with its interesting locks, Mow Cop to see the folly, the old man of mow and into the distance in all directions looking over different counties. Wedgewood centre was a delight. I would definitely stay here again. Thank you everyone at Trent Moat House.

Room Tip: Ours looked over the terraces at the back. It was nice
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  • Stayed: March 2014, travelled as a couple
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Thank kinesi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Teresa M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 March 2014

Stayed at this hotel for one night with friends. The stay was very enjoyable. Reception staff on arrival and departure pleasant and friendly.Meal in bar was very nice and staff serving in the bar also friendly.Bedroom comfortable a little noisy with other guests doors banging at times through out the night. Breakfast was buffet style but plenty of it and nicely cooked,

Stayed: March 2014, travelled with friends
Thank Lindsey1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 31 March 2014

Dear Lindsey1961,

Many thanks for taking the time to review your stay with us Tripadvisor.co.uk.

It's great to hear that you had an enjoyable weekend and the team were on hand during your stay. I have shared all your comments with the team.

We hope that we can welcome you back in the near future.

Kind Regards

James Machin
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Jessica G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 31 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 March 2014

Ive stayed in the Best Western Stoke a few times now. Comfortable large hotel, well presented and nice friendly staff.
The bar area is downstairs and lacks a bit of soul, but is ok.
The food is ok, breakfast was good, my only grumble is that the bar doesnt sell snacks of any kind ?
If you have to go to stoke then its as good or better than anywhere else.

  • Stayed: March 2014, travelled on business
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Thank Moscar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 27 March 2014

Dear Moscar77,

Many thansk for your review after your rescent stay with us.

I am pleased to hear that you had a pleasent stay with us and e are your prefered choice when in Stoke. I have shared all your comment with the team.

We hope to welcome you back in the near future.

Kind Regards

James Machin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range: £61 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Plus Stoke-On-Trent Moat House Staffordshire

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