I visited Best Western hotel in April'14 with my wife. Booked it for 9 nights stay in advance. When I reached here in night at around 2 AM from London, manager told me that there is no room available for us, as they have given room to someone else. We were just shocked, but not responded harshly, and asked if they can make some arrangements elsewhere, as we had no other option. They booked some other hotel for us which was like 7-8 miles from this hotel, and room was quite small in comparison to what we could have in Best Western.
Although, from next day they brought us back to Best Western and also gave us best available room in their hotel. We got some discount for 1 day stay in hotel. And, I would say rest of the stay was without any issues. Breakfast was just fabulous.
Still I would say rooms are little small, if I compare them with Premier Inn at Tranthem Gardens, with approx. same rate.
But, you would find more options around Best Western for dining, fun and shopping, then any other hotel in Stoke.
- Official Description (provided by the hotel):
- The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more less
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- Also Known As:
- Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
- Stoke-On-Trent Best Western
- Best Western Plus Stoke-On-Trent Moat House Staffordshire