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Reviewed 26 May 2018

Saturday night. European cup final and a wedding to boot. So lets understaff the bars and not order enough lager. Yes the beer ran out. Management error not the staff who got more and more disheartened as the night went on. 45 mins to get served and 2 hour wait for food. Totally unacceptable. The physical hotel seems nice (I was staying elsewhere and meeting friends) but I'd find somewhere else to have a drink.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Service
Thank Tommy251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 29 May 2018

Many thanks for your review there are absolutely no excuses for poor service and running out of items particularly on a champions league final night!

Please don't let this put you off staying with us or drinking with us again.

Let me know when you are next in the area

Clare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018

Stayed at this hotel numerous times now through work, the hotel is a nice hotel with nice staff, the room are clean and the beds are comfortable, the bar area is nice and relaxing although a little pricey, it is situated next to a shopping complex which is good, plenty shops to have a look at. The breakfast is really good quality with plenty of choices. Overall a good hotel.

Room tip: Third floor away from the lifts 340,s
Date of stay: May 2018
Trip type: Travelled on business
Thank Paulslater2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 17 May 2018

Hi Paulslater2

Thanks a million for the great review so pleased you had a great stay with us.

Hopefully we'll see you soon

Clare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

Stayed at Best Western moat house as we were guest at wedding nearby. the hotel is great the rooms very clean and comfortable and our meals excellent only problem was at restaurant when we waited nearly 40 mins on drinks coming at start of meal but otherwise very good Hotel

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank higglypiggly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 9 May 2018

Hi higglypiggly

thanks a million for the 5 star review its just great receiving such positive feedback

Hopefully we will see you again soon

Clare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018

This is my favourite hotel when staying in Stoke on Trent. Ideally situated, great service and cheerful staff.. Nothing is too much trouble - when I asked for an extra blanket in unusually cold weather they also brought an electric heater. The breakfast is excellent and the scrambled egg is the best - none of the usual dry ad lumpy offerings that are so often found in establishments catering for large numbers.

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Makutihighlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 9 May 2018

Hi Makutihighlands

Thanks a million for the 5 star review its brilliant receiving such positive feedback. Please do come back and see us again soon

Clare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

We stayed there with some friends
The rooms were very clean,comfortable beds
Staff very helpful and polite
Restaurant was really nice and breakfast was great loads of choices.
The pool was quite small but still good enough for the kids

Date of stay: April 2018
Trip type: Travelled with family
Thank ryantimoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 9 May 2018

Hi ryantimoney

Thanks a million for the 5 star review its brilliant receiving such great feedback.

Please do come back and visit again soon

Clare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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