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“Terrible”

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North Stafford Hotel
Ranked #10 of 12 Hotels in Stoke-on-Trent
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible”
Reviewed 4 September 2011

We were staying here for 3 nights as we were visiting Alton Towers. The room they gave us was a single room with a large single bed Luckily me and my partner are quite small! My partner had to clime over me every time he wanted to get out of bed as his side was against a wall!! Large gypsy wedding didn't help matters, the noise of the music and Kids running up and down the stairs and playing with the lift was just the icing on the cake. Breakfast was okay glad it came included within the price because if it hadn't I would have been disappointed. Luckily the bathroom was quite clean. Nothing to eat in the area apart from Mc D, Harvester, Subway, and the hotel restaurant (which looked puke). When leaving the the staff were so rude, unfriendly and not bothered especially the large woman with dark hair!!!! Never visiting again!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Newton Abbot
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 August 2011

Thought i had a good deal off of travelzoo for my partners birthday, a night away in a superior room with a 3 course dinner, bottle of wine and breakfast for £75 ideal as we were planning to go to drayton manor the following day. When we arrived the front of the hotel looked lovely then we drove behind it to the "car park" which i can only describe as a dumping ground for mattresses and empty bottles/beer cans/smashed glass, no space markings so cars parked everywhere and in the end we were to scared to leave our car there. Once we checked in we were given room 102 which when we entered i assumed was not a superior room so rang up to ask and was told it was, i said if this is a superior room i'd hate to see a normal room. Very kindly though she arranged for us to have the bridal suite which was a really nice spacious airy room with an amazing bathroom so that cheered us up. We then went down for dinner and it was the most awful "dinner" i have ever had the misfortune to come across!! The starter was soup, pate which looked like it had sat there for hours and dried up melon slices. The mains were in 7 containers which were so hot they had towels wrapped round the lids and even the towels were to hot to pick up!! Once inside the lids we had a choice of dried jacket potatoes cut in half that had started to go grey, dehydrated/dried cauliflour and broccoli, something breaded that had been fried couldnt tell you if it was scampi or chicken, bits of meat in a sauce which we finally found out was meant to be steak in peppercorn sauce and chips!! What an amzing selection, i was so dissapointed, we got the wine and ran as even dessert was mashed up apple pie or mashed up chocolate gateaux (at a guess)!! The breakfast was exceptable but to be honest did not want to eat it due to what we had experienced the night before!! I did not want to ruin our weekend so decided to leave quietly and ring to complain after my parnters birthday weekend, i have rang twice now and on both occasions been told the manager will ring me back but am still waiting, i think this is a joke and if it wasnt for the nice receptionist giving us a nice room i would have definately made more of a fuss!! I would never recommend a stay here even if it was free!! What a waste of £75!!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
2 Thank lipsylucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stoke-on-Trent hotels

North Wales
Level 5 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 August 2011

Stayed in a family room as we were 3 adults and booked through Britannia Hotels central reservations who explained that triple room was only suitable for 2 adults and child.The room consisted of a double bed and two singles......very clean and very comfortable .....even had 2 pillows each!!!.The room we had was 305 on the third floor overlooking the railway station which is directly opposite but it was very quiet which was a bonus.We booked the room as a package with 2-day passes to Alton Towers so we did not stay in the hotel as we were in the park till early evening and used the bus to travel back and forth to the park which takes about 45-55 mins.Didn't use the restaurant in the evening as we were too late getting back but the breakfast which was buffet style was excellent.Previous reviews have said that the containers etc were not filled quickly but this was certainly not the case for us......the only thing I did not like was the coffee from a flask and the bowl to put your squashed tea bag in!!!!.....but otherwise an excellent breakfast .....hot and as much as you wanted.We stayed at the bar in the evenings and were a little annoyed on the second night when we were asked to vacate the bar as the barman was closing it and needed to clean it....I was just about to order a drink as it was only 10.55 but he said he had called last orders so refused and told us to purchase bottles off the night porter!!!.....didn't bother us went back to our room and had a coffee instead.They do sandwiches 24/7 priced at £3.95 but a bit disappointing but ok if you are a bit peckish late at night.
The hotel is an old building and some areas are definitely in need of a bit of TLC and although the room was spotless the corridors and hallways did have a lot of cobwebs!!
Overall experience at the hotel is ok for a couple of nights and combined with the Alton Towers package is good value for a party like ourselves who do not drive as the railway station and bus are directly opp the hotel and would stay again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank imagine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Wales
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 August 2011

Stayed here for two nights after booking a great internet deal-bed, breakfast,evening meal, bottle of wine and superior double for £55 per night. Hotel was easy to find-opposite the railway station with a large free car park.Having paid a fortune for parking at the last few hotels we've stayed at, this was a definite plus. Check in was quick and straightforward, receptionist friendly and helpful. We were given room 117 which was a really spacious double with a newly renovated bathroom(shower, no bath). Yes, the decor was dated, but it was spotlessly clean with an incredibly comfy bed. We did notice the creaky floorboards mentioned in previous negative reviews but came prepared with earplugs and slept like logs.
Breakfast was good, unlimited cereals, toast, cooked, fruit, yoghurt, fruit juices, tea and real coffee. What's not to like? We loved the staff,the manager seemed to be there from dawn to dusk and nothing was too much trouble. We watched a couple of the waiters fussing over some of the older more eccentric guests. Fab!
We didn't eat at the hotel the first night as we'd made other arrangements and frankly didn't expect the restaurant to be up to much, but regretted that when we ate there the second night and took advantage of our free bottle of wine(we chose a very good rose).
Like breakfast the evening meal was a self service buffet with a choice of three starters, mains and desserts. We were really impressed with the quality of all the food, and the manager went out of his way to bring me profiteroles when they appeared to have all gone.
We had a few drinks in the bar both evenings, but felt it would have had more atmosphere with some background music and subdued lighting.
This hotel has had some shocking reviews but unless the other rooms are much worse than ours, we failed to see why. We loved the dining room and found some gorgeous art deco stairs leading to the gents which my hubby tells me are very Victorian. It is in need of refurbishment in parts, but has lots of character and I would hate to see it made into another faceless boutique hotel.
I'll be looking out for similar internet deals and will be back!

Room Tip: Ask for room 117
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank car62iad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 August 2011

Me and my partner visited Alton Towers on A Friday and thought it would be nice to stay in the area for the weekend. We booked at 'superior room' this hotel and it was very last minute and they were only one with rooms still available - Now we know why!
On arrivak we could tell it wasnt going to be nice, the car park looked like a dumping site and not secure at all.
We arrived at the hotel early evening and shown to our room after at least 20minutes of waiting. Walking to our room the hotel smelt and has big areas of damp all over the walls and the carpets were filthy.
When we got to our room it was small and dingy and there was nothing 'Superior' about it. The carpet in the room was filthy and there was hair on the pillows and the sheets were dirty. My partner went down to reception to complain as we didnt believe this was a superior room. They were very suspect at the hotel and didnt seem to have a clue what they were doing. The staff were rude and not at all happy. We then got moved to another room which stunk of cigarettes and although slightly better looking than the previous room, was still nasty. Once again we went down to reception to complain. They were very unhelpful and we were there waiting around for about an hour. We was very tempted to drive the 5hour journey home but it was late. In the end we just accepted the room and were given a bottle of wine by the manager. Our stay was very grim and we tried to stay out the hotel as much as possible. Wouldnt recommend it to the homeless.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DooLallyCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunstable, England
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 August 2011

Stayed for one night in room 322 on the third floor. Receptionist nice and helpful. As you walk up the stairs you will notice the painted over damp, although I suspect that is to be expected to some extent given the age of the building. The room itself was very basic, but did have a kettle and a TV (that worked if the ariel was in just the right spot...).
The important thing was the cleanliness of the room and bathroom. Yes, it was old, but other than the rather nasty looking bathmat (which I think was stained rather than dirty, but even so) the whole room was spotless. The bed sheets were really good and crisp, although the bed itself was awful. Every time you moved the bed cracked and creaked and it was really lumpy. To be fair, I didnt ask to move which I could have done, but I was shattered and couldnt be bothered to do the 3 long flights of stairs again! They could also do with something to prevent the loud bangs each time someone went in and out of their room. Its not the guests, its the design of the doors I think, but maybe a little buffer so you dont get woken up at all hours would be a good idea!

Overall, ok for the £60 I paid. Had I paid more I would have felt a bit ripped off. If you want basic but clean, its ok, but be sure to have a little roll on the bed to test it out before you settle for the night!! I'll probably stick with a travellodge or similar in future though for a city overnighter.

Room Tip: try the bed early so you can move if need be
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  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Laura1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 August 2011

have just stayed at the north stafford hotel on a 3 night dbb package the hotel was clean the rooms was clean and comfortable beds the bathrooms were also clean the food was superb as it was all buffet style u could get as much or as little as u wanted the staff were very helpfull and friendly the decor was inkeeping of the style of the hotel very good value for money cant fault anything and would defentily be using the britina chain again and if we was in stoke again we woluld be staying at the north stafford hotel

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 186225Rachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about North Stafford Hotel

Property: North Stafford Hotel
Address: Station Road, Stoke-on-Trent ST4 2AE, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — North Stafford Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
The North Stafford Hotel is a spacious and elegant hotel, conveniently situated in the heart of Stoke. ... more   less 
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Also Known As:
Hotel North Stafford
North Stafford Stoke On Trent
North Stafford Hotel Stoke-On-Trent, Staffordshire

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