The worst place I have ever stayed in.We booked a 2 day coach holiday with Diamond Holidays and the brochure said 3 Star Hotel but did not name the hotel.When our travel documents came and named it as The North Satfford Hotel I immedialtely looked it up on Trip Advisor...oh nooooo!! We had paid upfront so just had to go with it and hope it had cleaned up its act following bad reviews...wishful thinking.
We stayed in room 222.The bathroom sink had not been cleaned ,the bath panel was badly water damaged and the window was filthy with a loose hinge.Good thing I took cleaning wipes as a precaution.
Thankfully the beds had clean sheets .The furniture was damaged ,scratched and stained,we couldnt sit in the chair it was so dirty.
The carpet had a stain that looked old but not cleaned up .We asked others what there rooms were like and they too had the same so we saw no point in asking for a change.Oh and the remote control for the old TV had no back so you had to push the batteries in when using it for the 5 channels available.
We also had no phone in the room and no fire evacuation instructions.
Worse was to come!
Evening meal: we were met with miserable and unfriendly staff who just pointed or grunted when you asked anything.
First course was soup,egg in mayo or chicken strips and very pink salami strips in mayo.We opted for soup and it was okay.However we sat in a group of four and the waiting staff watched and walked up and down the room and whisked your plate away as soon as you finished regardless of the others at your table.There were few people in at this time.
Main meal:Battered cod which looked and apparently tasted like value frozen fish,oven chips ,steak in sauce which was cooked on the outside but raw in the middle and very tough to eat ( I left it) there were other choices which looked equally bad.
Standard frozen cakes for dessert.The waiting staff offered no drinks before,during or after..you are pretty much on your own here.
Time for bed....2 wedding parties were taking place in the hotel and when we could not get to sleep at 10.30pm I asked a member of staff who was loudly talking on his walkie talkie outside our room what time the disco ended as it was very loud .The reply was 12.30 and I should have noticed the sign in reception that said that there were 2 weddings in.We had prebooked with a tour so what difference would this make.The fire doors at the end of our floor were open and the noise was travelling up the staircase beyond this.I asked him to close them and he replied that as they were fire doors he could not.He did say he would ask them to turn the music down and close the main doors of the function room.
This made no difference so we endured bad wedding disco music and a loud DJ until it ended.
This was accompanied by guests shouting outside so we had to close the window of a stuffy hot room.Once the music ended the bad plumbing rumbled all through the night.The floor boards all creak loudly when walked on ,so any movement in your room or by others outside was annoying and added to the worst nights sleep I have had.
Next day a trip down in a sticky floored and littered lift to breakfast.
Breakfast was okay ,cheap bread and DIY toast was not so good and the most chaotic self service ever ,no one knew where or which way to queue so it was congested to say the least.Staff just stood around again waiting to whisk away your plate and did litle else.
We were pleased to check out and will never return .Please avoid as all reviews suggesting improvements have been ignored.Oh and the lift broke just before we left!
- Official Description (provided by the hotel):
- The North Stafford Hotel is a spacious and elegant hotel, conveniently situated in the heart of Stoke. ... more less
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- Also Known As:
- Hotel North Stafford
- North Stafford Stoke On Trent
- North Stafford Hotel Stoke-On-Trent, Staffordshire