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“No complaints”

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North Stafford Hotel
Ranked #10 of 12 Hotels in Stoke-on-Trent
Middlesbrough, United Kingdom
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“No complaints”
Reviewed 3 January 2014

Again after reading some reviews you wonder what it will be like, but arriving on a coach trip for the new year our party of 6 had no complaints with the hotel. Our check in was swift and our cases were carried to our room for us. The rooms were clean, if dated, but plenty of hot water and extremely clean bathroom. The staff were all friendly and helpful,and could not do enough to help. Our table for meals was allocated to us, and there was a reasonable choice each evening and was well cooked and hot. Breakfast was plentiful and again hot. Ignore those who moan about having to do their own toast and having to stand in a queue, what do you expect waitress service for the price paid. We were there for the new year gala dinner and we could not fault this. 6 course menu, the staff did well to cater and serve so many people in the time and again some moaned about the tables not being cleared quick enough or where they were sitting. A thoroughly enjoyable night with a Robbie Williams tribute act and disco.
There was also entertainment on the other two nights which was fine. Plenty of space to sit, bar areas, ball room and games room. Although mentioned free wi fi in public areas we could access it on the second floor which was a bonus. Bed was comfortable.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bardob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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English first
Stoke-on-Trent, England
1 review
Reviewed 26 December 2013

We didnt stay overnight so I cant comment on the rooms but we went for Christmas dinner and we could not fault the hotel. The staff were excellent and very friendly and the food was lovely. North staffs hotel made our christmas day perfect so we will be booking up again next year

  • Stayed December 2013
    • Location
    • Cleanliness
Helpful?
Thank lesley82b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 December 2013

We stayed here October 2013 for two nights.
The hotel is well located for the train station, though that does mean it is a little bit out of town for the majority of the shops and restaurants. Taxis are easy to get hold of though and it only cost £5 to get into the centre.
The hotel room we had was on the third floor, next to the lift. The view from our window was of a wall - incredibly close by - which made the room a little dark. The room itself was cramped and small. There was very little floor space between the small desk unit and the bed, however the bed was comfortable. The TV was old with very few channels programmed in. Also, the hotel advertised hairdriers as being included. In our room, there was an old hairdrier holder without the actual hairdrier - reception were good at providing one though when asked. The bathroom was spacious [dramatically more so than the bedroom] and clean.
Interactions with reception and other staff members were generally positive. They were helpful in providing the hairdrier and in allowing us to leave our bags in a secure room when we had checked out. However, there was no "do not disturb" sign for the bedroom door, nor was there a chain to secure it, which meant that the cleaning staff had little guidance on knowing whether it was a convenient time to enter the room or not.

Over all, the price was good and the breakfast [included in the price] was of a good standard. The decor was a little dated and the room was very small, but as an overnight stop over, the hotel was adequate.

Room Tip: I assume some rooms have a view of something other than a wall, so it might be good to ask for one o...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank affinity89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2013

My friend and I stayed for 3 nights on a trip and we had nothing to complain about the staff were very friendly and the food was good. Yes it needs updating but that reflects in the price , if was modernised it would probably be 3 times the price but all the areas were very clean. The towels are changed daily and our bedding was white and very clean. I cannot understand why people rate it very low for in need of updating when it it such a cheap price to stay. I would recommend it to anyone looking for a cheap and friendly place to stay.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chris0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 December 2013

We booked a room here for £50:00 as we were attending a works Christmas party.
Upon arrival we paid and were told our room location, reception area clean & welcoming.
Ok so our room was nice and big, plenty of space also the bathroom a good size. However very very dated. We stayed in room 114 and there was a huge area of what looked like damp patches which had been painted over on the wall to the left of the window, this really let the room down. furniture dated in the room and the shower was not the best either.
The bathroom was clean, however yet again damp on the celling and a huge crack around the lighting and all across the celling which really is an eyesore!

The Christmas party was fine, these large parties are usually pretty much the same, food average and staff not very attentive and kind of went around just plonking the food on our table, one guy just plonked some chicken on my friends plate without even asking if she wanted the veggie dish or salmon, there was also only sprouts & carrots?? I wouldn't really call that 'a full range of seasonal vegetables' but hey we kind of knew it wouldn't have been the best I suppose but it would be nice if they went the extra mile in some areas to stand out over the rest of the hotels that throw these kind of parties.

We went down for breakfast at 9:45am, we were not greeted by welcoming staff just two guys looked a us and no 'good morning how are you, would you like to preference where you sit, help yourself to coffee' etc., they just looked and said 'we've only got what is left on the breakfast now' and that was it.
We found a table and went to help ourselves, no glasses for juice and when I asked I was told 'oh ok I will rinse 2 out for you', they were then placed on the tray, no one even bothered to let us now they had put them there, just general sloppy standards of staff in our opinion.
The coffee was cold so I asked for fresh which they bought, there was no milk, again I had to ask, which was bought out.
The food was not very good at all, there were no tomatoes left, the beans had gone dry, the bacon was nice but the sausages tasted really cheap and the eggs were awfully greasy too, in fact after we went back up to the room my fiancé was sick because the breakfast was not settling at all due to the grease on the eggs.
Overall I suppose if we were in the area again and needed a place to stay if this hotel was on an offer for around £25:00 we may stay again, however I would not pay full price to stay here again.
Its a shame really as with some money spent this could be a really nice hotel.
We stay at many hotels throughout the year for stays and parties etc. and I'm afraid to say this is the worst we've stayed in yet.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsLB82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stoke-on-Trent hotels

Bridgend, United Kingdom
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 December 2013

This place is really run down and needs some significant money spent on it. I definitely won't be going back. Although the staff were eager to please the generally condition of the hotel made the stay very unpleasant.

Room Tip: Go to another hotel
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  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanklin, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 November 2013

Beautiful building in a great location for railway station and town. However the room was very disappointing: there was no attention to detail, one wall had mould/damp, the nets were dirty and the runner on the bed had a tea (?) stain on it, the bath seal looked as if it had been done by a 2 year old and the carpet round the door was a disgrace. The communal areas appeared in better condition but in need of updating.

Room Tip: Do not ask for room 110
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Stayed November 2013, travelled with family
Helpful?
1 Thank anita b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager721, General Manager at North Stafford Hotel, responded to this review, 28 November 2013
Thank you for posting a review of the North Stafford Hotel.

We appreciate all feedback as this helps us improve the hotel and our standards and we will be addressing the points raised in your review regarding the room you had and will deal with any problems immediately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about North Stafford Hotel

Property: North Stafford Hotel
Address: Station Road, Stoke-on-Trent ST4 2AE, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — North Stafford Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
The North Stafford Hotel is a spacious and elegant hotel, conveniently situated in the heart of Stoke. ... more   less 
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Also Known As:
Hotel North Stafford
North Stafford Stoke On Trent
North Stafford Hotel Stoke-On-Trent, Staffordshire

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