My girlfriend and i travlled to this hotel for the second to visit Alton Towers. We knew that this was not a 5* hotel but it done the job. After a long journey from Edinburgh/Scotland we arrived about half past 10 to find out that the hotel had no idea we were even supposed to be there even though we had booked it a month in advance. After a few phone calls and a look about the staff managed to find our booking but to only tell us that they no longer had rooms. We agreed to move to the Crown Hotel just along the road on the pre tenses that we get a full refund of our money which the hotel staff completely agreed with and assured me that I would get a full refund and that the area manager would be in contact. The full weekend past and no one had been in contact so i decided to go in before i left and once again I was told that I would get a refund but their accountant only processed them on Fridays and I could expect my money back then. With little faith I waited till Friday and to no suprise I hadnt recieved my refund. Back on the phone to the hotel and again i was told it had been taken care of and that i was to keep an eye out over the weekend. Monday morning comes along and there is still no money so again I contact the hotel and I eventually manage to speak to the area manager who tells me that he had ino clue about this ( even though it has nearly been 2 weeks since i travelled down) and I would not be getting any refund. This is the last time i deal with either The Plough Motel or The Crown ( which i was told was a better hotel.......the words hostel come to mind better than this hotel!)Staff at first were very nice but true colours showed through and turned out to be liars and and not helpful at all. I would never recommend these hotels to anyone now espically the The Crown, it is very old, bed was horrid, curtains were not even up in room I had to do them myself and the noise from outside the hotel just makes it the worst hotel i have stayed in. I am not one for doing this and I usually dont complain as long as the hotel is clean and tidy but this hotel was far from this.
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- Also Known As:
- Plough Hotel Stoke-On-Trent
- Plough Motel Stoke-On-Trent, Staffordshire