After reading some not so great reviews about the Plough Motel, we were a little apprehensive. The final lure for me and my partner was the cheaper-the-everything-else price (£108 for three nights) and the reasonably close proximity to Alton Towers.
Upon arrival, we were pleased to see a large car-park. Plenty of room to park comfortably, day or night. The reception was easy to find and well signposted. The receptionist was friendly and chatty. He explained that the chef had unfortunately called in sick and he would be in the kitchen on that night. He explained where our room was etc and seemed to be a very pleasant chap.
When we entered our room, we were greeted with a double bed and two bunk-beds! Online, I had booked a small double, so this was a welcome surprise... Even if there was just the two of us and we didn't need to use the bunk-beds.
The overall cleanliness of the room wasn't great :( A multitude of unidentifiable stains and marks littered the walls and the manky, faded headboard needed to be binned immediately. YUCK. The bath had what appeared to be black nail varnish around the plughole (ive included a photo) and black mould in the tile grout. The shower curtain may have been white once upon a time, but it was an off grey/yellowy colour now... I really don't think the entire room has had a deep clean for a long time. Surface skimming cleaning and missing areas out entirely just isn't satisfactory.
I can understand why other reviewers have complained about the comfort of the beds. You can feel the springs and if anyone were to sleep in this particular set of bunk beds (we laid on them to see if they were as unpleasant as our bed, but did not sleep on them) they would have been kept awake but the constant squeaking of the frame every time they moved. As we had read the other poor reviews, we took a thick duvet of our own to lay on. Very wise. PLEASE DO THE SAME!
The room could also benefit from some general basic maintenance. For example, both sets of lights above the bathroom mirror and the main bedroom mirror didn't work. The fitting on the main bedroom set was also lose and possibly dangerous. Surely broken lights could be simple to replace and should be a priority for health and safety? I like to see in the dark.... No "do not disturb" signs. I did not want anyone walking in on us unannounced, so my other half hand made a sign... No bin in the bathroom. An essential & a courtesy for female guests. The bathroom extractor fan was so filthy and broken. Surely this should work to prevent mould growth and damp? Poor general maintenance and the basic essentials missed is poor and rectifiable and should be investigated.
On the plus side, the TV was well positioned at the end of the bed and was surprisingly large. The room temperature was never too hot or cold. We didn't try the heaters, but we'll give the benefit of the doubt and say they do work... Fingers crossed. We also loved the shower. Really powerful when we could get the shower to attach properly. Fittings were lose. Water was lovely and warm. Some mixer taps are hard to find the balance but this one was okay.
We decided to try the breakfast on our last morning at the motel. The decor in the large restaurant wasn't offensive and it looked cleaner than our room! We chose the full English priced at £5.25 each. Bacon was tasty but the sausage was cardboard pap. Orange squash instead of orange juice and certainly NOT a "wide variety of fresh yoghurt and fruit" as the menu suggested. Staff again were pleasant and friendly.
The Motel has so much potential to be better. Ample parking, lots of rooms, onsite restaurant/pub, reasonable location. I just cannot understand the lax approach to cleanliness and basic maintenance.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com and Ebookers so you can book your Plough Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Plough Hotel Stoke-On-Trent
- Plough Motel Stoke-On-Trent, Staffordshire