We went as a group of 4. The assistant manager (guy with badly trimmed grey mustache) is racist! He was rude, and extremely ignorant! He was giving us unpleasant looks the minute we walked in. Even after we placed our order which was over £35 he kept looking over!
We ordered 4 meals all were awful!
My meal was bangers and mash, with veg, the mash was cold and frozen in some places I had one bite and spat it out! The sausages were beyond disgusting, very cheap poor quality meat, had one bite. I asked for sweetcorn instead of peas, but of course they gave me peas! Sent it back and 10 minutes later they came out with a corn on the cob which had little flavour!
I ordered a vodka and coke, the glass came less then half full! The coke was flat! I sent it back and they brought me another which was just as flat, I told them but they couldn't care less, there was no fizz at all! So I went across the road to tesco to get a cold fresh can of Pepsi! And of course when I bring it in and pour some in my flat drink the assistant manager comes and takes my can! I told him I got it because the coke is flat, he didn't even apologise or anything just took my can! He spoke to us loudly at our table like we were naughty children in a classroom! My partner was fuming she had to leave and go outside to calm down after his public display of humiliation!
The only positive thing I can say is one of the waitresses, Hayley, was nice and polite and tried to do everything she could to rectify all the issues, she doesn't deserve to be working in a poor establishment like this!
I have sent this genuine review to the hungry horse head office for them to look into!
- Official Description (provided by the hotel):
- BEST WESTERN Stoke East Hotel lies just 4 miles from Stoke city center itself, perched conveniently by the A50 to make access to all major routes as easy as falling asleep in one of our wonderful rooms! Our lodge style hotel has been recently refurbished, and offers a contemporary-yet-comfy setting for any stay whether you're here on a romantic getaway, a business stopover or a family break. In fact, we're so family friendly that even 'Mr Tumble' once paid us a visit on his way home from Alton Towers! ... more less
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- Also Known As:
- Weather Vane Value Hotel Stoke-On-Trent
- Best Western Stoke East Stoke-On-Trent, Staffordshire