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“Lovely Food, Awful service”
3 of 5 bubbles Review of Bucknall China

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Bucknall China
Ranked #174 of 536 Restaurants in Stoke-on-Trent
Cuisines: Chinese
More restaurant details
Restaurant details
Good for: Cheap Eats, Child-friendly, Special Occasion Dining, Groups
Dining options: Dinner, Breakfast, After-hours, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Staffordshire, UK
Level Contributor
118 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Lovely Food, Awful service”
3 of 5 bubbles Reviewed 24 March 2014

Went here as a last minute thing so we booked literally 10 minutes before we arrived. They fitted us in with no problem which was god. We got there and were quickly seated to a table and attended too, the person on the bar however was really miserable and didn't seem to care less. The waitress came over and took our orders but she looked so confused and didn't really know what she was doing. The food came out from the all you can eat place and it was fantastic. The food was really good and we both enjoyed it. The food was really tasty, hot and presented well. When we finished the meal we went to pay at the bar, when we got there the woman there didn't even acknowledge us until I spoke to her. She just said the amount we had to pay and didn't even say please or thank you either. I was absolutely shocked at this. Its such a shame as the food was gorgeous, its just shame about the staff who couldn't care less.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank jamesbailey999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 reviews from our community

Visitor rating
    27
    12
    11
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Stoke, United Kingdom
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Value for money”
3 of 5 bubbles Reviewed 2 March 2014 via mobile

We use the takeaway service and food is always hot and fresh
The chips were different recently but for the better
Never had any cause to complain

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mazzy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke on Trent
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Food ok, service terrible”
2 of 5 bubbles Reviewed 13 February 2014

Firstly, the positives.....we went with a party of 22 and the food was ok (not bad, just average) and came out quickly after ordering,
The negatives....This is a strange all you can eat, it's not a buffet you order from a menu as much as you like. But you are made to feel embarrassed if they think you are ordering too much and they question you to check it's just for you. All the staff but one were miserable, never smiled, no pleases or thank you when serving at the bar. The staff passed you your plates and didn't place them in front of you, one of our group burnt there fingers when passed a plate as it was so hot. Another had ordered a pint and held there hand out to take the drink and the staff member placed it on the table by there hand, very rude!!!
There are other similar all you can eat Chinese's in Stoke on Trent around the same price that offer much better value and service.
Would possibly go again but not if I had a choice, we only went as it was a family members birthday and the food was nothing special.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank angeandchris2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
19 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lovely”
5 of 5 bubbles Reviewed 5 November 2013

Found this restaurant by chance while staying in Stoke to go to Alton Towers. Lovely food and very friendly and helpful staff. Enjoyed our meal so much that we left Alton towers an hour earlier the second night to make a return visit. Once again a lovely meal and staff were very good with very hungry teenage son who ate his way through the menu. Restaurant and facilities were spotless. Obviously didn't eat in BBQ/hotpot restaurant, but have to say we could not smell any smoke/fumes coming through to main restaurant and anyway, what sort of person would want to wear clothes two days running and not wash them - not the sort of person I want to sit next to. We did not pay for tap water - it was supplied free in a jug and more brought to table when it was empty and the drinks were reasonably priced. Great Time - thanks- shame we don't live closer.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Jo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Good food, bad service”
3 of 5 bubbles Reviewed 24 August 2013 via mobile

Very happy with the food however the service was not satisfactory from the Chinese staff as I did not feel they understood English very well and their manners left a lot to be desired. The English girl working there was especially helpful and I would recommend eating there when she is on shift.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank AllanSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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