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“So lucky to have the Birches Head as our local” 5 of 5 bubbles
Review of The Birches Head

The Birches Head
Certificate of Excellence
Price range: US$1 - US$19
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar Scene, Business meetings, Groups, Cheap Eats, Special Occasion Dining, Local cuisine, Kids, Child-friendly
Dining options: Brunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Wifi, Full Bar, Highchairs Available, Private Dining, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Jen & Pete welcome you to The Birches Head. We believe we are an 'oasis' pub that offers virtually everything under one roof from eating and drinking to live music and keep fit. The Birches Head formerly The Birches Head Hotel is at the heart of the Birches Head community 1/2 mile outside the town centre of Hanley. We pride ourselves on our tag line, 'Love Being Local'. We use, where possible, locally sourced products, our staff have been employed from the local technical college and nearby area and all our crockery is from our world famous ceramic industry. The pub was refurbished in April 2013 and it too is all about our wonderful city. The lounge and restaurant is decorated with Warrilow prints and scenes of the local area whilst the traditional bar shares its love of our two great football clubs, Stoke City and Port Vale. With a Food Hygiene Rating of 5 we pride ourselves on cooking all our food from fresh; therefore expect a short wait for your food. Our beer is also exceptional. We have a range of draught beers, 4 permanent cask ales plus additional guest beers, great tasting wines and of course a full range of spirits and mixers. We have disabled access to the front (detachable ramp) and rear of the pub and a stair lift to our upstairs function room which is available to use for all family events. Outside is a terrace and smoking area plus the top class bowling which adjoins the pub. We open for breakfast, lunch and dinner 7 days a week to eat in or take away. We have various keep fit classes Mon - Thur, Quiz night and Play Your Cards Right Thursday, live music every Friday & Saturday and open mike on Sundays. We also have Sky 3D & HD plus BT Sports for all the major live sporting events. So please come to our house for a great night out. Please note - we do not have a car park. There is parking on the streets in and around the pub. Also there is a community car park in Acton Street (the street directly behind the pub) and entrance can be gained into the pub from the alley way opposite.
Stoke-on-Trent, United Kingdom
Level Contributor
49 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“So lucky to have the Birches Head as our local”
5 of 5 bubbles Reviewed 11 August 2014 via mobile

Lost count of the number of times we've been to the Birches Head, so it's about time for a review. We feel lucky to have it on our doorstep (although our waistlines might argue lol).
Ideal to pop in for a beer, or as a couple, or with family and friends for food.
Great decor, great staff, great atmosphere, great beer and great food. Look forward to working our way through the new menu too.

Visited August 2014
Helpful?
3 Thank DaRsh_108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBH_Landlord, Owner at The Birches Head, responded to this review, 26 August 2014
And we very, very lucky to have such lovely customers! After 16 months, we believe that our pub is now established as a great community local and is encompassing everything you have commented on so thank you ever so much for taking the time to write about us. As a thank you, please accept a 20% food discount from us the next time you're in. We are having some great comments about the new menu so we hope you enjoy trying it out too! Warmest and kind regards, Pete and Jen
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625 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Stoke-on-Trent, United Kingdom
Level Contributor
63 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Not just Pub Food”
5 of 5 bubbles Reviewed 10 August 2014

Excellent service, and brilliant, lovely home cooked food. Great value for money. Staff very friendly. I would suggest you book as very busy. New owners turned this place around,give it a go.

Visited December 2013
Helpful?
1 Thank NeilWarren2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBH_Landlord, Manager at The Birches Head, responded to this review, 26 August 2014
Hi there. Thank you so much for your review. We love the title!
It is very kind of you to comment on how we have turned the pub around. As you probably know, the pub was closed for 11 months so building the pub's reputation has taken a lot of hard work but we do seem to be getting there now! We have a great team behind us too and their support and hard work seems not to be only appreciated by us but our customers too. Please accept a 20% food discount as a thank you the next time you visit. Warm regards, Peter and Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
38 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Excellent meal”
5 of 5 bubbles Reviewed 10 August 2014

We live in Carlisle and were visiting relatives. We have tried several other restaurants over the last 3 years and have been disappointed on too many occasions, as some places don't live up to the recommendations given to us. Actually some places we have visited, would make Fawlty Towers seem brilliant, so it was really great to find this oasis in a sea of mediocrity. There were four of us. We had very good time and enjoyed all of our food which we all thought was super. The waiting staff were friendly and helpful. They explained we may have to wait longer than usual as they were serving a new menu, but we didn't seem to wait too long ( service was much quicker than many other places). Thanks for the superb service and food we will definitely be back.

  • Visited August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBH_Landlord, Manager at The Birches Head, responded to this review, 26 August 2014
Hello there. Thank you so much for your review. It did make me smile - especially the Fawlty Towers bit! Me and Peter have been to a few of those too :) We are so glad that you had such a nice time and we lived up to the recommendation. Our staff are fantastic and they work really hard for us and I will be sure to pass on your comments. We are always so grateful when customers put 'pen to paper' and write lovely things about our pub, so please accept a 20% food discount as a thank you the next time you visit Stoke-on-Trent. Kind regards Peter & Jen
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Stoke-on-Trent, United Kingdom
Level Contributor
43 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“First time - fab!”
4 of 5 bubbles Reviewed 9 August 2014

The pub is a 10 minute walk from our house but we'd never been. After hearing nothing but good things about it, I booked a table and off we went. Thank goodness we did book because they were fully booked as it was the launch of the new menu. The service was lovely and friendly to start with and our food came out fast and hot. Great start! My husband had lamb koftas and I had scallop and chirizo. We both enjoyed them and they were really tasty. For mains, my husband had pork belly and I had the mushroom and blue cheese wellington. The presentation was fantastic and there were no complaints from us. The pastry on the wellington was beautiful. I would have liked a bit more blue cheese but that it personal preference. We looked at the dessert menu but were too stuffed to try any. The dining area did get very busy and we felt a little squeezed in once people were seated around us. I paid the bill at the bar as I hadn't seen a waitress in a while and we were waiting to pay but I totally understand this was because of how busy they were. The barman was friendly and checked that our meals were ok and we were happy with them which I thought was really great service. We will definitely be dining here again.

I would recommend that you book a table if dining on a Friday or Saturday night!!

  • Visited August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank MrsRoddis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBH_Landlord, Owner at The Birches Head, responded to this review, 19 August 2014
Hi there. Thank you for visiting our Pub and dining with us. Your review is detailed and very comprehensive which is great. We are so pleased you like our new menu - we have had some wonderful feedback. If you decide to have the Mushroom and Stilton Wellington again, please let us know and we will gladly add more cheese to your dish. Also, we do note your concerns about our restaurant. We have had new furniture delivered which was a bit bigger than we expected! If you and your party would rather sit in the Lounge area please let us know and we will do our very best to accommodate you. Your patience with our waitresses is greatly appreciated and Peter and I are going to be working 'front of house' more in the future to assist them and to improve our customer service. It has taken us all by surprise how busy we now are! The next time you visit us and as a thank you for such a thoughtful review please accept a 20% food discount. Warmest regards, Jen & Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“New menu”
5 of 5 bubbles Reviewed 8 August 2014

Amazing, fantastic, brilliant, superb quality food served up tonight once again .... We took friends who wanted to go with us as they had read such rave reviews on trip adviser ..... Well they were not dissapointed ...a new menu of tempting meals on offer only problem was what to try first .... everyone loved their choice and all will be going again ...cannot praise your food ,service and staff enough ...all are a credit to you ...thank you .

  • Visited August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Led Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBH_Landlord, Owner at The Birches Head, responded to this review, 19 August 2014
Hi there! Your review about our pub is brilliant and so very kind of you to take the time out to write it. We are so glad you like our new menu and title your review as such - a great advert!! We have some lovely comments too about our staff. They are fantastic and do such a great job for us. We will be sure to pass on your comments. We know you, your family and friends are some of our biggest fans so please accept a 20% food discount the next time you're in. Kind regards, Peter and Jen :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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