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“Overall pretty good”

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Tollgate Hotel & Leisure
Ranked #3 of 17 Stoke-on-Trent B&B and Inns
Certificate of Excellence
Level 5 Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Overall pretty good”
Reviewed 26 November 2012 via mobile

Ideal for a short stay. Rooms are somewhat antiquated but extremely clean and everything is functional. Beds are very comfortable but could so with duvets rather than blankets.

Beware of the cleaners they come early and burst in on your room when asleep - not good with a Sunday morning hangover!!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickGBuckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 reviews from our community

Traveller rating
    100
    57
    26
    8
    4
See reviews for
65
40
5
47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2012

We were very happy with our stay. The room was very clean and bigger than expected. The room with breakfast was very good value for money. We ate in the restaurant both nights and found the food very good and excellent value. Your staff, particularly Martin (chef) were very helpful and Martin went out of his way to accomodate our requests. If ever we are visiting Alton Towers again we would definitely stay with you.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank catrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 7 October 2012

You would think that the demands of a group booking including 19 teenage boys would be difficult but the Tollgate were fantastic in every way. They were friendly, helpful, patient and provided excellent service adapting to our ever changing schedule with no complaints at all. The rooms were great and the cleaners did an excellent job! The staff helped in every way they could including organising a physio, laundry, providing excellent meals etc etc and even organising for our boys to be Guard of Honour at a Stoke City match. Not many hotels would cook a full English roast for us to have as our last meal at 11.30am. They are fantastic people at the Tollgate and I highly recommend it, whether you are alone or in a large group. There is access to the gym and exercise classes, a pool room, squash courts, great food, hairdresser, secure parking, lovely view, comfy beds and hot showers. I can't speak highly enough of this hotel, great value for money. Thank-you, Tollgate.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
Reviewed 12 September 2012

First class hotel, excellent value for money, good food, clean rooms; a well run family hotel .We will return. We were greeted by a very friendly and helpful reception team, and it just got better. The food was that good, we ate there every day. We were given tips for local places of interest and how to get there. Best Hotel we've ever been to.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 September 2012

Stayed at the hotel for a night stay while visiting Alton Towers. Room was clean, big and perfect for our family of 5. Lovely view onto cricket grounds. Not many hotels cater for families where there are more than 2 children. Staff are helpful, would highly recommend and visit again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aqte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mold, United Kingdom
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 August 2012

Slightly downhearted on arrival as the Tollgate looked a little dated and car park surface breaking up a little. However a good welcome at reception with everything explained efficiently. Pleasantly surprised with our bedroom - very nice indeed, modern and comfortable, clean bathroom. Good night's sleep although my wife commented upon the plastic mattress protector undersheet, a bit uncomfortable - my bed didn't have it so no problem there. Requested extra milk portions and they were brought very quickly and with a smile. I couldn't control the heat in the shower and had a bath instead. Reported to Reception in the morning and apology given with the explanation that the problem was acknowledged and explained that a program of improvements was under way. Continental breakfast (in with the price) was very good - and plenty of it. Staff genuinely cheerful and helpful. Price was good. Didn't eat at night so can't comment. I would definitely stay again.

Room Tip: Ask if the shower has been updated to one with thermostatic control.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2012

As a family of 5 with children under 12 yrs it was a comfort to find a hotel able to accommodate us in 1 room. The room was large and the children's beds were very comfortable according to our boys. The decor is very much like an American motel for the early 90's. Very much in need of updating - fresh lick of paint, blinds instead of nets, quilts instead of blankets and covers. However the food was delicious and excellent value for money in the restaurant and the staff were a credit to the management. They were very nice and accommodating and great with our children's dietary demands. my only gripe was that the pillows were too flat and the mattress could of done with a foam topper. Besides that its a great place to stay and offers everything for a 3* accommodation. We will be back tho - its great value for a family of 5 and a short drive from Alton towers.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tollgate Hotel & Leisure

Property: Tollgate Hotel & Leisure
Address: Ripon Road, Stoke-on-Trent ST3 3BS, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 17 B&Bs / Inns in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tollgate Hotel & Leisure 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Tollgate Hotel And Leisure
Tollgate Hotel & Leisure Stoke-On-Trent, Staffordshire

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