We stayed in this premier inn for 1 night on Thursday 5th June following a day at Alton Towers. As others have said the hotel is very new and has only been open a matter of weeks. You can certainly tell this when looking around (it still has the 'new' smell) and the interior looks very different and 'posh' to other Premier inns that we have stayed in. The check in process was very quick and the lady behind reception took us through the self check in service (it does make you think though what role receptionists will have in another 5-10 years, as the only thing she did was to check that we were booked in and that everything had been paid for before handing over to the computer system, she then stepped back in to let us know about the sleep guarantee and breakfast times which to be honest we were already aware of as it was all written down on the pieces of paper you are given from the computer, and doesn't really vary from one Premier Inn to the next). The hotel is also very conveniently located close to a Sainsbury's and Tesco's supermarket should you forget any essentials, and there are vending machines containing various products in the reception area.
We were very impressed with the room: everything brand new and clean, a big double bed with choice of pillows, a sofa which could have been used as an additional bed, a lovely big wall mounted Samsung TV and plenty of desk space. The bathroom was also lovely and clean with everything you come to expect if you have previously stayed in premier inns. The only thing I don't like about the bathroom, and most premier in bathrooms that I have stayed in, is the huge mirror that stretches over to the toilet. What bloke seriously needs to look at himself while emptying his bladder! The room had views overlooking the car park and the back of the Brewers Fayre restaurant but despite our initial concerns we heard nothing all night it was a very peaceful nights sleep. When we came to check out unfortunately there was no one on the front desk so we left our room keys in the box provided on the wall.
The only negative thing about our stay would have been at the attached Brewers Fayre. However, as this is nothing to do with the hotel I have not let this affect my overall score, and thoughts on the hotel. There is a separate entrance for Premier inn guests and this is through the corridor opposite reception. I cannot fault the staff who helped us with breakfast on the Friday morning as they were brilliant and the food as ever was superb. However, the staff and service on the Thursday night we were not really impressed with. We had reserved a table for 2 at the time of booking our room for 8 o'clock. We arrived at the restaurant at 7:50 and waited in the slightly large queue to be seated. It seemed as though it was a very busy evening mainly due to the all you can eat Indian night that they were having, and from just standing in the queue it seemed as though there were very few (if any) tables available. When we came to be seated we were informed that despite reserving a table there were none available and we were asked to go and get a drink at the bar and come back in 10 minutes - not a big deal but we were slightly hungry. As asked we went back to the premier inn area and was shown to our table, which to be honest looked as though someone had left literally moments before our arrival. Their plates and glasses had been stacked up on the next table, and there was no cutlery/napkins laid out waiting for us. We sat down and the ordering procedure was briefly explained to us - basically pick what you want and then take it with your table number to the bar. We were not informed of the Indian special that they had on that night, or any of the other special offers. We also didn't see another member of the waiting staff all night, and no one came to check that things with our meal were OK or anything that you normally receive when dining out. Our food was brought to us after about 30 minutes but still no cutlery or napkins despite asking for these. In the end we went in search of our own, and made the decision to leave immediately after our meal as we didn't want to clear our own plates away before we ordered a desert (the plates from the people who had eaten at the table prior to us arriving were still stacked on the next table). It seems as though they did not have enough staff available and were going though a few teething problems, as I overheard a couple of other people mentioning things about the service received.
Overall I was very impressed with the hotel and service received and would definitely stay here again. However, unless the Brewers Fayre improves and manages to get past their teething problems I would advise eating somewhere else.
- Official Description (provided by the hotel):
- Just a ten-minute walk from the shops and cafes of Hanley town centre, in the heart of Stoke-on-Trent ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Stoke-On-Trent (Hanley) Hotel Staffordshire