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“Worst dining experience ever”
Review of Shaffers - CLOSED

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Shaffers
Price range: US$53 - US$53
Cuisines: Indian, Asian
More restaurant details
Restaurant details
Good for: Groups
Dining options: Dinner, Reservations, Seating
Stoke-on-Trent, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Worst dining experience ever”
Reviewed 2 April 2012

Attended a family party at shaffers snow hill, we had pre booked a table to find it allocated to another party, the staff gave us a corked bottle of wine and put us in a side room.
Drinks ordered but did not arrive for a long time, some of the drinks were forgotten, waiter asked what drinks were missing, I suggested he check the order as he wrote them down! Reordered missing drinks and then waited, went to see where they were and assisted getting the drinks to the table. We ordered poppdoms and starters and these arrived after another lengthy delay. The food we received was good. More drinks were ordered and after another wait and discussions with the staff they started to arrive. We then waited for someone to clear the starters but no one came, we ended up clearing the table ourselves, a waiter then came and removed the plates etc as if it was normal for the customer to clear up and did not even request our mains orders. Some of the drinks still hadn't arrived so we asked the waiter to sort the service out and take our order. The missing drinks arrived but things got worse, the waitress dropped a full glass over one of our party soaking her, the waitress ran off! The floor was swimming so I cleaned it up with spare place mat cloths expecting assistance to arrive but it never did. I went into the main restaurant again and found the waitress who had dropped the drink happily serving another table just as if nothing had occurred, we requested the manager but he was not at work and no one would admit to being in charge. A waiter then arrived with the mains plates and offered to reduce the bill, he was told that we should discuss the bill when he had actually completed serving and got us the food. I proceeded to check the mains plates and at least 10 had curry stains on the back of them, photographic evidence taken. 6 mains arrived and we had to request hot plates to put them on. 15 minutes later I went to look forthe rest of the mains, rice, nans etc to find all the waiters in the main restaurant not looking as if they had any intention of bringing any more food in the near future. We got there attention again and told them they had 5 minutes to bring us our food or we were leaving, the reply was you might as well go then! We proceeded to leave, by the way one member of our group had been waiting 90 minutes and still not received his drink. Just to be clear we were not a drunken rabble but a family celebrating a 50th birthday, in fact 4 members were driving. Just to complete the worst dining experience ever one of the waiters was grumbling at my son who told him the restaurant was a joke etc the waiter proceeded to say you are going now so f,,k of!!!!! I followed up the meal with an e mail to the restaurant asking for an apology but got no reply.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Andy1085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

15 reviews from our community

Visitor rating
    6
    2
    2
    2
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Stoke-on-Trent, United Kingdom
Level Contributor
96 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Shaffers, give it a miss.”
Reviewed 15 March 2012

First time visit at Shaffers, booked before travelling, one other couple dining when we arrived, told to wait at the entrance for a couple of minutes before been took to a table, took drink and food order, took a while for the drinks to arrive a a little longer for the starter of shami kebabs, starter was quite a small portion and different from other shami kebabs we have had at other restaurants (I.E not as nice) then the main curry came served in cold desert bowls and put on a heat tray, not the best meal we have had. Took ages to get the bill even thou we were then the only customers there as they were to busy chatting at the bar. 3 attempts to get the bill correct as they kept overchrging. won't be going back.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank coldbeerplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Fantastic food”
Reviewed 7 December 2011

Food fantastic and very attentive all the time,we had an 80th birthday party here ,wheel chairs,young and old alike where looked aftrr

Visited December 2011
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Poor service, inadequate staffing leads to a unmemorable experience.”
Reviewed 26 November 2011

Had high hopes for this restuarant based on previous visits to the now closed down branch in Carlisle street. It was clear from the begining none of the welcome meet and greet times we had previously experienced were evident. The staff appeared cluless,which didnt bode well. It wasnt busy but we still waited 30 mins before drinks were offered. During this time previously occupied tables were left unclean and staff were dropping cutlery at such an alarming rate it became noticable . As time went on we were finally presented with a meal some 90 minutes after ordering. Not worth the wait.
Return visit? No thanks.

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Nee n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke on trent
Level Contributor
35 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Great”
Reviewed 11 September 2011

Another excellent meal here. If the thing you want isn't on the menu they will just make it for you, if htey have the stuff to heand ... so I get vegetarian dishes to suit my own tastes. And lots of their spinach bhaji, which I just love!

  • Visited September 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank suze58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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