Attended a family party at shaffers snow hill, we had pre booked a table to find it allocated to another party, the staff gave us a corked bottle of wine and put us in a side room.
Drinks ordered but did not arrive for a long time, some of the drinks were forgotten, waiter asked what drinks were missing, I suggested he check the order as he wrote them down! Reordered missing drinks and then waited, went to see where they were and assisted getting the drinks to the table. We ordered poppdoms and starters and these arrived after another lengthy delay. The food we received was good. More drinks were ordered and after another wait and discussions with the staff they started to arrive. We then waited for someone to clear the starters but no one came, we ended up clearing the table ourselves, a waiter then came and removed the plates etc as if it was normal for the customer to clear up and did not even request our mains orders. Some of the drinks still hadn't arrived so we asked the waiter to sort the service out and take our order. The missing drinks arrived but things got worse, the waitress dropped a full glass over one of our party soaking her, the waitress ran off! The floor was swimming so I cleaned it up with spare place mat cloths expecting assistance to arrive but it never did. I went into the main restaurant again and found the waitress who had dropped the drink happily serving another table just as if nothing had occurred, we requested the manager but he was not at work and no one would admit to being in charge. A waiter then arrived with the mains plates and offered to reduce the bill, he was told that we should discuss the bill when he had actually completed serving and got us the food. I proceeded to check the mains plates and at least 10 had curry stains on the back of them, photographic evidence taken. 6 mains arrived and we had to request hot plates to put them on. 15 minutes later I went to look forthe rest of the mains, rice, nans etc to find all the waiters in the main restaurant not looking as if they had any intention of bringing any more food in the near future. We got there attention again and told them they had 5 minutes to bring us our food or we were leaving, the reply was you might as well go then! We proceeded to leave, by the way one member of our group had been waiting 90 minutes and still not received his drink. Just to be clear we were not a drunken rabble but a family celebrating a 50th birthday, in fact 4 members were driving. Just to complete the worst dining experience ever one of the waiters was grumbling at my son who told him the restaurant was a joke etc the waiter proceeded to say you are going now so f,,k of!!!!! I followed up the meal with an e mail to the restaurant asking for an apology but got no reply.
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