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“Spotlessly Clean”

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Premier Inn Stockton-On-Tees/Middlesbrough Hotel
Certificate of Excellence
Southampton, United Kingdom
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Spotlessly Clean”
Reviewed 22 August 2013

Cheery welcome here and the place looked brand new. Room so clean it hardly looked used! Asked for a quiet room and got one overlooking a vacant car park - everything you want for a good nights' sleep. They provide two types of pillows in each room and usual facilities - kettle, heater, hair-dryer etc. Lovely setting with new development of the Tees providing waterways for whitewater rafting etc. Would definitely return.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HomeBirdZZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
London, United Kingdom
Level 5 Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 August 2013

it is a premier inn.. so does what it says on the tin in the respect to the hotel.

The staff were super friendly and very helpful though, and the affiliated beefeater next door does a cracking steak and the breakfast is really good.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bycostello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent uk
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 August 2013

We stayed in a family room for 2 nights. It was clean and comfortable. The staff were really friendly and helpful, we were given great advice as to where to go on our onward journey to Northumberland. We'd like to thank Sarah as she told us to visit Keilder water which was amazing!! Also Paul who greeted us each day at reception was lovely and helpful, giving balloons to our children and offering help when needed. We had great fun watching the canoeists and even spotted seals within walking distance!! The breakfast was good and the staff very helpful and friendly. The only downside was the food during the day in the pub next-door was a bit of a let down but certainly wouldn't put me off staying in the hotel again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahvg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

30 mins to check in, the last room which was out of service. Worst experience ever!
Although in the past has been good it was awful. I pre booked but waited in reception tired and embarrised! Couldnt find it.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stockton-On-Tees/Middlesbrough Hotel, responded to this review, 16 August 2013
Thank you for taking the time to review your stay with us. At it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 July 2013

As the title says - it certainly was one of the best experiences in any of the Premier Inns up and down the UK, and we use them a lot for both business and pleasure! This occasion was for pleasure, with my partner and 12yr old son. The staff went out of their way to ensure that our stay was up to par and even put our ice blocks in their freezer for us! Genuine smiles and a "happy to please" from each and everyone we had the pleasure to encounter. Breakfast was wholesome, plentiful and perfectly cooked. The whole place was spotless. The fan in the room certainly helped, as it was a very warm night, and a surprisingly nice touch. Thank you to all.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level 4 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 July 2013

We booked this hotel as we were attending a wedding and other guest we knew were staying her. To avoid the difficulty of trying to find some where to get changed close to the wedding venue we decided to book a room with our friends.
On arrival staff were friendly and polite.
We dropped our stuff in the room and went to meet friends.
We ate at the pub and were pleased to find food was served to late which was very helpful.
We ate the platter starter and baked camembert., all food was tasty and cooked well.
We went back to our room to find it over 30 degrees (despite ti being a cool evening) we left the fan on all night but it was worse than useless.
The heat in the room was unbearable, despite having the window open and the fan on it did not cool down at all. There was no way to cool the room down at all.
Getting ready in the morning was impossible, I had to re do my hair as by the time I had done my makeup my hair was soaking wet. Before I had finished my make up the heat was melting the make up off my face.
I ended up with flat hair and having to do my make up in the car. We would have been betting saving our money and stayed at home, stopping off for breakfast on the way and getting ready there.
I mentioned to the receptionist and house keeping staff how unbearable the heat in the room was to be told it is always hot.
The staff were very friendly until I mentioned a problem then they became very distant.
If you don't mind staying up all night in a sauna this si the place for you. If you enjoy a good nights sleep avoid like the plague.

Room Tip: Avoid if you do not like hot rooms.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toffee71Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stockton-On-Tees/Middlesbrough Hotel, responded to this review, 8 August 2013
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2013

We stayed here yet again as we have always had a good experience. This time the accommodation and hotel staff were great, but felt totally let down by the pub/restaurant. We would have been paying for two adult breakfasts and therefore been entitled to two free kids breakfasts. We asked if I could have a kids breakfast and was told no. This was despite explaining to the duty manager that I have recently had stomach surgery and can just about manage a bit of scrambled egg. My daughter even showed a card from the NHS to prove it. We were told that we would have to pay full price or a lower price for continental breakfast, despite the fact that I just wanted some eggs! I was left embarrassed and disappointed at the lack of flexibility. Needless to say, we didn't eat in the pub and probably won't be back.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TartanRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Stockton-On-Tees/Middlesbrough Hotel

Property: Premier Inn Stockton-On-Tees/Middlesbrough Hotel
Address: Whitewater Way | Thornaby, Stockton-on-Tees TS17 6QB, England
Region: United Kingdom > England > Stockton-on-Tees
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Stockton-on-Tees
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Stockton-On-Tees/Middlesbrough Hotel 3*
Number of rooms: 200
Official Description (provided by the hotel):
Just across the River Tees from Teesside Shopping Park, right by Durham University's Queen's Campus ... more   less 
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Also Known As:
Premier Inn Stockton-On-Tees / Middlesbrough Hotel Stockton-On-Tees

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