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“Very basic hotel but very expensive”

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Premier Inn Stockton-On-Tees/Middlesbrough Hotel
Certificate of Excellence
Reviewed 25 June 2014

At an average nightly price of around £85 incl breakfast (way above any other Premier Inn I have stayed in), the hotel is decidedly not up to scratch.
It could do with a good clean and has a grimy feel about it
No laundry facilities for long term stay
No iron in the room
Very poor shower
No soap in the rooms only some sort of liquid soap
They charge for internet, £10 a week which is not comparable to free internet in many hotels.
I don't mind having basic facilities if you charge less but for £85 I expect considerably more........poor show Premier Inn

Stayed: June 2014, travelled on business
1  Thank AJO_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stockton-On-Tees/Middlesbrough Hotel, responded to this reviewResponded 3 July 2014

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we strive to improve standards and meet all our customer’s needs. At Premier Inn we endeavour to offer the best value quality stay and we consistently monitor our rates to ensure we are competitively priced, your feedback is very much appreciated and please be assured that your comments have been passed on to our Marketing Team. Thank you once again for taking the time to contact us.

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327 - 333 of 500 reviews

Reviewed 16 June 2014

Although visiting for business purposes, I was surrounded by those taking advantage of the watersports and cycling facilities. I did however take advantage of the riverside walk into town which was extremely pleasant!

  • Stayed: June 2014, travelled on business
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Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Room was spotless, bed was comfortable, staff friendly.The hotel was good value for money.Breakfast was in adjoining Beefeater, not bad, but felt it was overpriced.Staff were friendly and efficient, but felt quality of food could have been better , eg felt sausages were of cheap quality, but have had worse.

  • Stayed: May 2014, travelled on business
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1  Thank Malcolm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

fantastic value for money, quality spacious rooms, comfortable bed and friendly helpful staff, excellent facilities for disabled...well done Premier Inn.We use this hotel to visit family nearby but it is an excellent location for Middlesborough Centre or Durham and less than an hour from Newcastle

  • Stayed: June 2014, travelled as a couple
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Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Went to premier inn at Whitewater way, staying there as we were in Teesside to see family and friends, pleasant surroundings by the river tees and tees barrage, lovely weather as well, my wife was especially pleased with the bed as she slept soundly on it, breakfast was fab, as much as you liked, checked in online before getting there so seconds after we got there we were in our room. Will definitely use again.

  • Stayed: June 2014, travelled with family
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1  Thank Jammypics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Not a great experience if you want to get a drink at the bar quickly , we experienced queues from out of 1970 Pontins, staff that dont understand their customers and the bar that shut at 8.30pm on one of the nights we where there! Not great when in a party of 40 people !


  • Stayed: June 2014, travelled with friends
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1  Thank Geoff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stockton-On-Tees/Middlesbrough Hotel, responded to this reviewResponded 13 June 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.

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Reviewed 2 June 2014

A very pleasant site. plenty of parking. As you would expect from Premier inn, a warm welcome, clean room. We had a relaxed enjoyable meal very reasonably priced. A good night in a clean comfy bed and excellent as much as you want breakfast.

  • Stayed: June 2014, travelled as a couple
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Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Stockton-On-Tees/Middlesbrough Hotel

Address: Whitewater Way | Thornaby, Stockton-on-Tees TS17 6QB, England
Region: United Kingdom > England > Stockton-on-Tees
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Stockton-on-Tees
Price Range: £45 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stockton-On-Tees/Middlesbrough Hotel 3*
Number of rooms: 200
Official Description (provided by the hotel):
Just across the River Tees from Teesside Shopping Park, right by Durham University's Queen's Campus ... more   less 
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Also Known As:
Premier Inn Stockton-On-Tees / Middlesbrough Hotel Stockton-On-Tees

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