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“Bad service”
Review of Penny Black Pub

Penny Black Pub
Ranked #198 of 345 Restaurants in Stockton-on-Tees
Cuisines: British
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 23 August 2014 via mobile

Ordered 3 parmos, but 90 minutes and two pints of lager later, no meals. Whilst waiting, meals were going back, one persons meal with foreign body, and one couples meal given to someone else after long wait. After 90 minutes wait, left our drinks, got money back and left.....well done penny black, spoilt our evening.

1  Thank johnmcdonald97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (213)
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122 - 126 of 213 reviews

Reviewed 22 August 2014

My husband and I went to the penny black to enjoy a groupon meal I had purchased two course meal for two, but unfortunately it was unpleasant and a very stressful experience. One hour wait for main course which was delicious but had we knowen we would have to wait an hour we would of re booked , deserts we ordered at the same time as main, when our plates were collected from our main I asked if deserts could be brought straight out, was told yes will be couple of minutes, 30 minutes later we gave up and tried to complain but no one to complain to and 3 other people waiting to complain ,at that point waitress came out with one desert and said couldn't do other dersert ( strawberry edon mess) as they have no cream left!!! We left without desert.
The manager was nowhere to be seen and the young waitress was left to deal with a lot of very hungry unhappy customers who by now were all talking to each other about the service, one couple had a issue with there meal and sent it back to the kitchen saying they didnt want a replacement 5 minutes later a very young waitress came out to deal with the problem.
It all very disorganised and unprofessional and the poor young waitress seemed under a lot of pressure with what seem no support from the management and just to make it worse the lounge eatting area was uncomfortable warm. Over all very poor experience with not be going back.

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2  Thank JJD22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

Just come out of our first meal at this hidden gem and can assure you that it won't be our last. Got a groupon through word of mouth so didn't really know what to expect, to say we were pleasantly surprised would be an understatement. Beautiful food, friendly staff and ridiculous value for money means that we have found our new regular venue for bar meals.

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1  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

We have just made our third visit here, we found it via Groupon. On 1st visit we wondered if we had made an error, the car park was nearly empty and it isn't the most attractive pub. However it is clean and tidy and the food is exceptional. The staff are friendly and attentive and the food is made freshly to order, even the desserts are all home made (and to die for) which is pretty rare these days.
My husband loves the burgers and I don't blame him! We have never been disappointed. Even the coffee is good. All in a housing estate pub for about £7_£8 for main courses. They do 2 steak meals with a bottle of wine for £25, we noticed this on the way out today. I asked about dogs and they are welcome in the bar area, they also do takeaway.

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Thank Tuffmuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

Have visited most weeks via a GROUPON voucher; and will continue to visit when the offer is over. The atmosphere is great, the lounge comfortable, the staff brilliant - so friendly and helpful - a warm welcome and the food is excellent. Altogether, first class.

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Thank Merseyreds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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