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“Shambolic!”
Review of Penny Black Pub

Penny Black Pub
Ranked #186 of 338 Restaurants in Stockton-on-Tees
Cuisines: British
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
2 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Shambolic!”
Reviewed 24 August 2014

We booked the Penny Black for our 30th anniversary party is it’s been our local for a number of years and we know the food to be first class.
We were told that the room would be ours from 7 o’clock so had guests turning up by 7:30. There were no notices posted saying that the lounge would be closed for a private party and the bar staff were still taking orders for food from the general public up until 7:15.
The last of the uninvited didn't leave the lounge until after 9:00 so there were a number of tables ours guests couldn't use and had to stand at the bar waiting for seats.
The DJ was unable to set up as the area he normally uses was occupied by a table of six people who were the last to be served their meals at 8:40
I telephoned Paul the manager who couldn't have seemed less interested and put the blame on the bar staff! He even denied ever having spoken to us about the booking (Paul, if you are reading this I have the phone bill to show the two occasions my wife rang you to arrange the evening)
So if you are considering booking anywhere for a special occasion and hoping for a stress free evening then I would suggest that you look somewhere else rather than The Penny Black in Hartburn!

Visited August 2014
Helpful?
5 Thank MarkSue29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Stockton-on-Tees, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Excellent”
Reviewed 23 August 2014

We have visited 3 times in the past month and each visit was faultless, excellent food and excellent service.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank June J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Never seen such chaos”
Reviewed 23 August 2014

Dined at the Penny Black the same night as the previous review, arrived at 6pm to be told our booking wasn't on record and to find a free table. Sat next to a couple who were told the same, went to get a round in and a party of 6 were told they had no record of their booking. Starters were nice and my main was enjoyable until I saw my partners undercooked chicken. That was us done for the night. Young waitress took the food away and came back with an apology and the offer of a free drink as there was no chicken left. Politely declined this offer, couple sat next to us watched main after main come out to orders placed long after theirs to be then told the chef hadn't started on theirs yet. There was a guy whose family had all finished their meals and he was still waiting on his. The night descended into absolute chaos with diners giggling amongst each other about what was going on, must apologise to the lady who waited a long time for her Eton mess to be told they had no cream to make it but that was the nights particular highlight for me. There must have been a major staffing issue in terms of numbers and quality, management hid behind waitresses. Not all bad though we were offered a free meal at their sister pub the Londonderry arms which is infinitely better.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
30 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Bad service”
Reviewed 23 August 2014 via mobile

Ordered 3 parmos, but 90 minutes and two pints of lager later, no meals. Whilst waiting, meals were going back, one persons meal with foreign body, and one couples meal given to someone else after long wait. After 90 minutes wait, left our drinks, got money back and left.....well done penny black, spoilt our evening.

Helpful?
1 Thank johnmcdonald97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“1 hour wait”
Reviewed 22 August 2014

My husband and I went to the penny black to enjoy a groupon meal I had purchased two course meal for two, but unfortunately it was unpleasant and a very stressful experience. One hour wait for main course which was delicious but had we knowen we would have to wait an hour we would of re booked , deserts we ordered at the same time as main, when our plates were collected from our main I asked if deserts could be brought straight out, was told yes will be couple of minutes, 30 minutes later we gave up and tried to complain but no one to complain to and 3 other people waiting to complain ,at that point waitress came out with one desert and said couldn't do other dersert ( strawberry edon mess) as they have no cream left!!! We left without desert.
The manager was nowhere to be seen and the young waitress was left to deal with a lot of very hungry unhappy customers who by now were all talking to each other about the service, one couple had a issue with there meal and sent it back to the kitchen saying they didnt want a replacement 5 minutes later a very young waitress came out to deal with the problem.
It all very disorganised and unprofessional and the poor young waitress seemed under a lot of pressure with what seem no support from the management and just to make it worse the lounge eatting area was uncomfortable warm. Over all very poor experience with not be going back.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank JJD22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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