When booking this hotel I didn't expect much for the price that I paid, a clean and fresh room, comfortable bed and ample facilities would have sufficed but this was not the case as my photos do tell.
Upon arrival at the hotel after hours (upon which I do commend the company for allowing this prior to booking), I was welcomed begrudgingly by the receptionist who checked me in speedily. Upon entering the room I immediately found issues, I find it difficult to understand that when painting a room why nothing was removed or covered i.e. kettle, mirror etc and this still baffles me, as you would at home, so why not in a hotel? where customer satisfaction is paramount. The bed that is shown in their pictures was unlike the one I had which was a futon mattress upon a hardboard base thick with dirt. As the room had no heating when I initially entered, by the morning the room was of ample temperature which was great if you want to spend the whole night cold, which I did not but had too.
Please seriously consider whether you want to stay here, surely it worth spending that little extra (in my opinion I will from now on!!)
The room in question was 109.
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- Also Known As:
- Metro Inns Teesside Hotel Stockton-On-Tees