We went with friends for the Beatles weekend, after we were very impressed with the hotel in December when we came for just a meal. However this time our expectations weren't as pleasing.
Check in on the Friday afternoon was pleasant enough, it would have been nice to be shown to our room and also our bags brought up for us.
We paid extra for a sea view.
Room 1 wasn't huge but it was nice and bright with plenty of sockets dotted around the room. Tea and Coffee facilities, bath robes, and iron with ironing board all in the room.
Sadly, the windows were absolutely filthy. I do appreciate the sea breeze,dust and seagulls but these windows had not been touched in many months. The middle window bottom had been attempted to be wiped by staff who had pushed their hand under the window, this actually made it worse. When you are selling a sea view, room presentation is critical to get guests to return. In my view Window cleaning needs to be done more regularly to enhance the hotels presentation.
We had to jam a piece of card under the tea drawer to keep it closed, this was a safety issue as it rolled out, so if you were to get up in the middle of the night you would actually knock your legs into this drawer Quite dangerous and should have been noted by staff and dealt with.
We had a dirty water glass that needed to be changed. These are minor irritations that could have been seen to prior to new guests checking in. In my opinion the room had not been checked that morning. Dust was on he small table and windowsill.
Another bug bear was I requested fresh milk from reception at the same time that I took the dirty glass down, the receptionist was friendly and apologised for the glass and arranged for the fresh milk, Great. After our walk we arrived back in our room to find fresh milk in a jug on the tea tray but this had been spilt over the tray and left???? I cleaned this up later that evening, but surely the staff member should have been taught about presentation, guest satisfaction and cleaned this up immediately? It seems little things that don't seem important are overlooked let this hotel down.
The bathroom itself was spacious, clean and tidy no fault there.
The Beatles evening itself was fantastic. The band was brilliant, friendly and one member did walk around the guests during the evening which was a nice personal touch.
A 4-course Dinner was part of the package and you were seated in a banquet style. Our friends and also myself had phoned the hotel prior to the evening to tell them we were actually a foursome and required to sit together, we had both been assured separately this would be arranged. On the evening we did have to remind staff 3 times that we had come with friends and requested to be sat with them, this was arranged without any problems however had we not checked earlier that afternoon this might have been a issue.
The set menu included calamari as the starter to which I don't eat. The restaurant staff were very helpful, polite and offered me an alternative without any problems. Strawberry sorbet followed then chicken and a berry mousse, coffee and chocolates. The food was fine not great but considering the amount of people it was hot and enjoyable. Mass catering came to mind.
We danced all night and had a super evening.
There was no noise from other rooms so the night was uneventful.
In the morning breakfast is served efficiently with great staff who take your order. The cooked breakfast was lovely and you could have ordered more if you so wished.
Check out is 11am so a little early esp for a Saturday morning after a very late night.
There was only 1 person on the reception so there was a queue to check out. This again needs to be addressed as there was 4 other guests and myself checking out at the same time.
It was lovely to see the hotel manager actually on the shop floor, I did express my little niggles regarding the dirty windows, the tea tray sticking out and spilt milk but praised him on a good evening and his staff. I did give him my room number and did wonder if he would send someone up to check tea tray and milk spillage. Sadly not as when we arrived back in our room the spillage was still there!
Overall, I was abit disappointed this visit after such a fantastic experience last time we came. My expectations were high on staying here. The staff are friendly and seem to enjoy their job, nothing is too much trouble so I can't fault them. There are just a few areas that need addressing.
The White Lion has some great evenings planned this summer which many we wish to attend.
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- Also Known As:
- Best Western Aldeburgh
- Aldeburgh Best Western
- The White Lion Hotel Aldeburgh, Suffolk