Nice location in the centre of Bury. Perfectly located for what we wanted - a stroll to town.
Nicely decorated, with a well appointed bathroom, and comfy bed. The downstairs had a spacious dining area. There was also a small bar and lounge area.
The hotel allowed us to check-in early for our wedding, and also were kind enough to let us leave our cars in the car park until 1pm on checkout day.
So what was the but?
Well when checking in we received a pretty unwelcoming greeting, which consisted of a key and warning about certain doors locked at night... Ok... maybe it had been a long morning?
What was worse, was the harsh treatment we received at breakfast from the lady that took our order. It was cold and extremely rude, we all thought. The lady (guessing the owner) turned up at our table with a 'what would you like?', then just proceeded to stand there holding here pencil and pad whilst staring at the wall ahead; without any engagement any of us seated at the table; whilst my parents struggled to read the menus small-font; not once offering any advice, or help. My dad even asked her if there was a problem, to which the reply was "no". He then just ordered egg-on-toast - to which retort was "just one" in a stern manner - only to get the imposing waitress away from our table. I simply couldn't believe that somebody, with such terrible customer facing skills, was in such a a job (be it waitress, or owner). We were treated like badly behaving stag-do, but were a newly wedded couple with their parents. My father-in-law tried next, but was again met with one-worded stubby answers of no real help.
Received better customer service at a late night Mcdonalds from a teenager.
- Official Description (provided by the hotel):
- The Chantry Hotel is situated in the heart of historic Bury St Edmunds. It is close to the town centre,shops and restaurants. It offers 14 en-suite rooms with a bar/lounge for the guests to use. ... more less
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- Also Known As:
- The Chantry Hotel Bury St Edmunds, Suffolk