Called the week before and booked a twin room and agreed the price. Arrived on Saturday afternoon in a grubby and run down reception area. Given key to a room and pointed in the direction of it. No offer to be shown to the room or help with luggage. Upon arriving in the room it was a double so I had to trek back to reception, ring the bell again and wait for someone to arrive. She then proceeded to show me the entry in their bookings diary. Why? I don’t care what you have written down.
Was then given the option of 2 other rooms but then told couldn’t have one of them for an hour because they’re allowing a family to use the bathroom! This happened to be the room we preferred as the other room one had to walk through the single bedroom to access the bathroom. So I advised the receptionist we would be taking this room and they would have to find other arrangements for the bathroom facilities.
The room was clean but dated, paper doilies on every surface, no toiletries anywhere, no tea bags, no clock, no black out curtains so was wide awake at 7am when the sun came up. Considering the size of the room the clothes hanging facilities are very poor. There aren’t any extra pillows in the room, the wifi kept dropping. The bathroom while clean needs some colour and design to it.
Breakfast was good but despite mentioning the lack of toiletries and tea bags to the waitress we returned to our room 45 mins later and they hadn’t been put in the room.
This hotel doesn’t provide anything that a 4* hotel should provide as standard and the whole place needs decorating.
Upon checking out I was made to walk from the reception to the restaurant to pay and not once was I asked if I'd had a nice stay.
- Also Known As:
- Regency House Hotel Bury St Edmunds, Suffolk