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“Great coffee shop, poor restaurant”
Review of Saints Cafe - CLOSED

Saints Cafe
Price range: US$27 - US$54
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Dinner, After-hours, Lunch, Breakfast, Reservations
Description: We are a fully licenced independent CAFE & RESTAURANT in the centre of the beautiful BURY ST EDMUNDS, with an aim of providing a relaxed, inviting space where everything smells goods, tastes great and the staff are friendly. During the day, SAINTS is all about great breakfasts, brunches and lunches with emphasis on the tasty and the interesting.
Reviewed 5 January 2012

I've eaten at Saints many times over the past year, most recently for lunch on New Year's Eve. As a coffee shop, where one might order a latte and pastry it excels. Any more, however, and they really do struggle. On one occasion, lunch for four of us took over an hour to arrive - as an apology the drinks were free but they really should have gone further.

On New Year's Eve, a friend and I thought we would give it a final chance as a restaurant. The service was quicker on this occasion - we opted for an early lunch circa 12.30 so the kitchen was not overwhelmed (as it clearly had been on our last visit). Although the service had improved, this time the food had deteriorated. We both ordered burgers, which we'd had and really enjoyed there in the past, but this time they tasted too soggy and just like a fist full of mince. Furthermore, they've given in to the idea that serving a burger on ciabatta somehow makes it more interesting - it doesn't, it just makes it an absolute devil to cut. The chips were adequate and the drinks also acceptable.

It really is a shame that Saints doesn't cut the mustard as a restaurant; the staff are polite, the decor is interesting and the building a real gem. Even the menu looks good on paper but they don't seem to be able to deliver it with any consistency of quality or service.

As a coffee shop there is nowhere as good, as an independent restaurant there are few places so inconsistent.

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Thank BuryFoodLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blueberry85, Owner at Saints Cafe, responded to this reviewResponded 13 January 2012

What a great shame…..

Firstly, that you feel you have been let down by SAINTS Café.

Secondly, you felt that you could not talk to us face to face at the time.

We are a small independent Cafe Working hard to provide a good quality service to Local People and visitors to the town – occasionally things will go wrong and when they do we know about it and do our utmost to rectify the situation, given the chance.

You have actually been visiting SAINTS Cafe for more than a year now and during that time we have spoken several times, most notably about your new business venture last year, so you can image our surprise when we read your review.

Let us put aside the fact that it is highly inappropriate for you to be even reviewing local businesses on this site and invite you back to SAINTS Café for lunch, where we can discuss the food, service and your review together in the same room. Please do call and let us know your availability so that we may schedule a suitable date as soon as possible, we really do look forward to hearing from you and hope you will give us another chance.

It is such a shame that we cannot please everyone all of the time – but we will continue working on it Richard.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (143)
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123 - 127 of 143 reviews

Reviewed 19 December 2011

i have left a review before and now i will leave another just to thank them again as i came with some friends for an early xmas celebration and i am now writing on there behalf , they all loved the food and the great service i have never had morrocan lamb stew before but was assured by the owner that if i did not enjoy it they would change it for something else . Well no problem as it was beautiful and all my friends had a little taste and i think were a little jealous of my choice . My friends all had different mains and all loved it ! I will be back and thank for a great night

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1  Thank aeaeae51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

We always try to get a visit in to Saints whenever we are in Bury St. Edmunds. The food is prepared and served beautifully and tastes as good as it looks. Service is freindly and prompt, but there is never any rush and you can feel relaxed very quickly. The menu for evening meals is not vast, but it is well thought out and provides something for all tastes. During the day there are other items available such as sandwiches etc. The staff can't do enough for you to make your visit something you will remember. That is why we return so often.

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Thank Oscar650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

i do not live in bury but i do come and visit friends up here and they always drag me to saints , well I say drag but what I mean is i want to go to the pub , but aftes my third visit i am now a firm convert the food is very good and always full of flavour.Also the service is top quality, will come back next time I am in bury

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Thank aeaeae51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2011

I go to Saints nearly every Wednesday or Saturday for either lunch, wine and coffee and sometimes I just pop in for a coffee which is lovely.
The service is always fantasic, so freindly and the food is something else.
Good wine and great coffee.

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Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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