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“"Quality Hotel?"”

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Dragonfly Hotel Bury St Edmunds
Ranked #11 of 11 Hotels in Bury St Edmunds
Halifax, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“"Quality Hotel?"”
2 of 5 bubbles Reviewed 13 March 2013

When I told a colleague that I was staying at the Quality Hotel he joked that a hotel having to call itself quality clearly isn't. He was sadly proved right. Even at a relatively cheap rate of £72 for a double room (not including breakfast of course!) it is overpriced. The hotel makes a great deal of free WIFI throughout the hotel and in bedrooms. Well the WIFI is there - easy to connect - sadly no internet at the end of it! No mention of this or an apology at check-in.One of the main reasons for choosing this hotel was the advertised free WIFI. Just a fruitless attempt to work out if it was my laptop. It is 9:30pm and I have no further comment. I hope the £10 extra I paid for breakfast will be worth it.

Room Tip: Check tht the internet is working before booking. Despite being down for over one week the hotel sti...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shayman77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brough47, General Manager at Dragonfly Hotel Bury St Edmunds, responded to this review, 18 March 2013
Dear guest

Thank you for your review.

I am sorry to read that the lack of Wifi lead to a disapointing stay.

We are continuing to work to repair the issue with the WIFI which I hope will be rectified ASAP.

Regards

Adam Brough
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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387 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Cheshire
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 March 2013

We stayed in this hotel for one night on 1st March 2013. Having read the reviews I was worried what to expect. It was probably the cheapest hotel we have stayed in for many years as my husband was unable to resist the extremely cheap special offer when booking several months in advance. The bathroom was in need of refurbishment but it was clean.

We asked for a quiet room location and were undisturbed by any noise as we were given a room away from the road and at the end of the corridor.

The only issue we had with the room was the awful soft bed and the hotel receptionist told us the beds are being replaced. The reception staff were friendly and helpful. We did not try the breakfast as we had to leave quite early.

I would say we had good value for money.

Room Tip: Ask for a room away from the busy road.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Outdoorgirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brough47, General Manager at Dragonfly Hotel Bury St Edmunds, responded to this review, 18 March 2013
Dear Guest

Thank you for your review.

I am pleased to read that your stay was better than expected.

We have now began the hotel refurb which will take some time to complete which includes the replacement of beds.

Regards

Adam Brough
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dragonfly Hotel Bury St Edmunds

Property: Dragonfly Hotel Bury St Edmunds
Address: Symonds Road, Bury St Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in Bury St Edmunds
Price Range (Based on Average Rates): £
Hotel Class:3 star — Dragonfly Hotel Bury St Edmunds 3*
Number of rooms: 71
Official Description (provided by the hotel):
Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more   less 
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Dragonfly Hotel Bury St Edmunds Suffolk

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