I spent five nights in this hotel, and quite frankly it was an appalling experience. Firstly, it does NOT (despite what their guest information states) have accommodation for disabled guests as I discovered once I had been assigned my room. I had to throw myself out of my chair, and get down four steps on my butt, and reverse the procedure every time I needed to leave my room!! The bed was so uncomfortable (broken springs digging into my back) that I had to double over the duvet and lie on that to cushion the painful mattress. The carpet was literally filthy, the showerhead encrusted with lime-scale so that the nozzle was almost useless, the kettle didn't work, and the bedside table lampshades had had a fist put through them. To top it all off, the Wi-Fi was unavailable, although once again, I hadn't been warned of this. The staff were the saving grace. They were kind, friendly and apologised profusely, but were battling against terrible odds, To be fair, my bed and breakfast rate was reduced by 20% as a 'goodwill gesture', and the hotel is supposed to be undergoing refurbishment. However, the current conditions are so bad I can't understand how it is allowed to stay open. Furthermore, there are no plans to improve the accessibility.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Suffolk