Stayed for a booked 3 nights in a refurbed double room. Arrived as a single woman only to be told restaurant was not open.Luckily I was just using the room as somewhere to sleep, as I would not have been happy to go out to eat on my own. Room was clean where the hoover could reach. By the side of the bed, edges and anywhere it was a little difficult to get the hoover it was dirty.
On New Years morning was given an early wake up call, which was not booked. The receptionist had the cheek to ask me if I was sure it was not booked,WHO WANTS AN EARLY MORNING CALL.
, New Years Day room was not cleaned, bed not made, nobody had even entered the room, asked if I had left the do not disturb sign on door (Hardly as I had already had an early morning call) If this a refurbished room I dread to think what the old ones are like. Bath dirty, mirror stained, lack of replacement items, coffee, bath gel, etc.
Unfortuately I had to stay another night due to weather conditions in my area and was given an even newer refurbed king bed room.... 2 Single beds pushed together with a large hump in the middle. Was cleaner than the other room, but already showing signs of bad cleaning.
Most of the staff were very helpful and very apologetic, although the morning staff left a little to be desired.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Suffolk