stayed here recently and hotel is as per other reviewers have said. I understand that the hotel is under new management but it was a bit of a calamity. Our booking was lost on arrival, luckily they had a room available. The room appeared all right, nothing wow but I always question cleanliness when I find someone elses hair left on the shower wall. I think this is understandable as housekeeping seems to be overstretched there only appeared to be 2 staff to clean and turn over rooms for the entire hotel?? Breakfast wasnt great and they had "run out" of napkins?? These are basic errors that really shouldnt. The only good thing about the hotel was the friendly reception staff who were very helpful, but I felt very sorry for them as every time we passed reception they appeared to be dealing with another complaint and unhappy customer. I wouldnt stay here again, and it would appear that the new management needs to learn how to manage a hotel.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Suffolk