Our two night stay at this hotel was a birthday gift from one of our children, but sadly this is the worst hotel in the UK that I have ever stayed in. My husband and I spent two nights here, which were sheer purgatory! The window in our room looked out onto a row of 30ft high conifer trees planted approx. 6ft away (presumably to block out some of the road noise - unsuccessfully) so was dark and dingy and needed the light on whether it was day or night. Dinner on the first night was nothing short of Fawlty Towers, with the only waitress disappearing to cover for absent staff members at the bar, whilst our hot meals were left on the serving counter, until my husband was forced to go and collect them himself. Needless to say, we did NOT eat there on our second night. Breakfast was little better, and although was "serve yourself", the food on offer was not replenished in serving trays, meaning there was very little to serve yourself from, without requesting and waiting for this to be cooked. There was nowhere comfortable to sit in the bar/lounge area, the only comfortable looking armchairs being in a locked conservatory for the duration of our stay. The excuse for this when we complained was that the conservatory "had a leak" although there was NO sign of this! Consequently the only seating on offer to enjoy a drink was outside (the few chairs at the 3 small tables in the bar being occupied by very loud workmen who were also staying at the hotel). This outside seating area was also full of workmen, eating Chinese takeaways, drinking cans of beer brought back by the carrier bag full from the nearby supermarket and playing football on the grassed area in front of the hotel rooms! We could not believe that any hotel management could allow this to happen, although the activities were carrying on in full view of the staff on duty. It appeared there was no manager on duty at any time during out stay and the majority of the very few staff working at the hotel were merely kids with no idea of hotel work.
This place can only be described as a second rate b&b for passing lorry drivers looking for a dosshouse for the night. We would never stay here again.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Suffolk