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“DO NOT STAY HERE!!”

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Dragonfly Hotel Bury St Edmunds
Ranked #10 of 10 Hotels in Bury St Edmunds
Reviewed 28 August 2014

Our two night stay at this hotel was a birthday gift from one of our children, but sadly this is the worst hotel in the UK that I have ever stayed in. My husband and I spent two nights here, which were sheer purgatory! The window in our room looked out onto a row of 30ft high conifer trees planted approx. 6ft away (presumably to block out some of the road noise - unsuccessfully) so was dark and dingy and needed the light on whether it was day or night. Dinner on the first night was nothing short of Fawlty Towers, with the only waitress disappearing to cover for absent staff members at the bar, whilst our hot meals were left on the serving counter, until my husband was forced to go and collect them himself. Needless to say, we did NOT eat there on our second night. Breakfast was little better, and although was "serve yourself", the food on offer was not replenished in serving trays, meaning there was very little to serve yourself from, without requesting and waiting for this to be cooked. There was nowhere comfortable to sit in the bar/lounge area, the only comfortable looking armchairs being in a locked conservatory for the duration of our stay. The excuse for this when we complained was that the conservatory "had a leak" although there was NO sign of this! Consequently the only seating on offer to enjoy a drink was outside (the few chairs at the 3 small tables in the bar being occupied by very loud workmen who were also staying at the hotel). This outside seating area was also full of workmen, eating Chinese takeaways, drinking cans of beer brought back by the carrier bag full from the nearby supermarket and playing football on the grassed area in front of the hotel rooms! We could not believe that any hotel management could allow this to happen, although the activities were carrying on in full view of the staff on duty. It appeared there was no manager on duty at any time during out stay and the majority of the very few staff working at the hotel were merely kids with no idea of hotel work.

This place can only be described as a second rate b&b for passing lorry drivers looking for a dosshouse for the night. We would never stay here again.

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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
11  Thank Joan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 - 337 of 421 reviews

Reviewed 28 August 2014

Actually that's a bit of an insult to Fawlty Towers. At least Basil was amusing.
Where to begin......
The hotel was tired looking. Hacienda style meets school dining room style of decor with a bit of OAP home thrown in for good measure.
Our room (101! I should have known then really as when the receptionist told me and I guffawed, she didn't get it).
Extractor can wouldn't turn off all night. Maintenance man came to disconnect it and said, in pure Suffolk "yeah, they're all ****. Only replaced them last year"
Breakfast was ghastly. No hot water and a seeming inability to find a kettle. Toaster only worked if you held the button down. Chef said "It's ****". Can you spot a theme? Waiter said "I can't wait to leave".
My sister had no light in the bathroom so had to shower in the dark because opening the door set off the fire alarm.... That went off too.
Key cards cancelled themselves every 24 hours which was annoying if you had the pleasure of a three night stay.
If you're going to Bury, wait til they finish the Premier Inn!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
11  Thank GennyGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Proudly displayed in the bar is a signed photograph from an RAF unit, presumably former guests, which prompts me to ask: Do you have what it takes to spend a night in the Quality Hotel Bury St Edmunds? Can you look unmoved on faded eighties decor, flowery seat covers and mind-scrambling patterned carpets? Can you spend a solitary evening in the bar, breathing in the scent of long-extinguished cigarettes, your elbows on a mysteriously sticky table while you are serenaded by the everlasting tsk-tsk-tsk of Kiss FM? Do you have what it takes to go to sleep at night lulled by the melancholy roar of the A14? Can you face the midnight jog to the car park because a guest has taken a shower with the bathroom door open and set off the fire alarm? Can you breakfast on yesterday's reheated bacon and sausages, washed down with concentrated orange juice because the coffee and tea dispenser is broken and nobody knows how to boil a kettle? Do you have what it takes? Well, I don't, and I'll be in the Premier Inn next time. Have a nice stay.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
13  Thank Will H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

This hotel does the job if it is just a bed for the night you need.
Situated just iff the A14 so very convenient.
The room was functional, with every thing I needed, TV, WiFi, bed, chair, shower, kettle and coffee.
My only problem was arriving back at 11:00 at night and wanting a drink at the bar I was faced with the most objectionable individual. His service / attitude alone would stop me staying here again

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank alistairbarnwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

stayed here recently and hotel is as per other reviewers have said. I understand that the hotel is under new management but it was a bit of a calamity. Our booking was lost on arrival, luckily they had a room available. The room appeared all right, nothing wow but I always question cleanliness when I find someone elses hair left on the shower wall. I think this is understandable as housekeeping seems to be overstretched there only appeared to be 2 staff to clean and turn over rooms for the entire hotel?? Breakfast wasnt great and they had "run out" of napkins?? These are basic errors that really shouldnt. The only good thing about the hotel was the friendly reception staff who were very helpful, but I felt very sorry for them as every time we passed reception they appeared to be dealing with another complaint and unhappy customer. I wouldnt stay here again, and it would appear that the new management needs to learn how to manage a hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank fiona f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Although I wasn't an overnight guest, I spent most of a day here, meeting people and eating etc.

The hotel is generally tired and drab in appearance internally, with no sign of even the slightest imagination or pride. The food was appallingly unappetising and dry. And the member of staff who serviced me had no idea what it meant to be a vegetarian.

Groups of staff were seen hanging around at the entrance smoking and gossiping.

  • Stayed: July 2014, travelled on business
    • Service
2  Thank CawfeeBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

A group of us recently stayed here for two night whilst the beds were comfy enough the rooms and hotel in general could do with bringing up to date and modernising. We had breakfast booked for 2 mornings but after our experience the first morning we decided to cancel the second morning and venture elsewhere. The milk that was out had gone off and we had to ask for more, the juices had been left sitting in the sun and were warm, the butter had also been sitting on the side in the warm and had melted, the cups and plates hadn't been replenished when used so you had to ask for more to be put out, the same with the 'wide' range of cereal they had to offer it consisted of two boxes of the same cereal which again needed to be replenished as there were still a lot of people coming down for breakfast. Don't think I would book to stay here again

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank KTR1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dragonfly Hotel Bury St Edmunds

Address: Symonds Road, Bury St Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Bury St Edmunds
Price Range: £51 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dragonfly Hotel Bury St Edmunds 3*
Number of rooms: 71
Official Description (provided by the hotel):
Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more   less 
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Dragonfly Hotel Bury St Edmunds Suffolk

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