We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Restaurant Service was very slow” 3 of 5 bubbles
Review of The Angel Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Angel Hotel
Ranked #3 of 11 Hotels in Bury St Edmunds
Bury St. Edmunds
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Restaurant Service was very slow”
3 of 5 bubbles Reviewed 12 December 2012

We had lunch here recently, on the day it was revealed that they had just received 1* out of a possible 5* for the hygiene in the kitchen! it was busy, they had mixed our reservation timing up, but despite lots of staff the service was very very slow, food was good but the portions are terribly small, I had a "jelly" with clotted cream for dessert and it really was all over after 2 mouthfuls. For 3 people the bill was £100.00 which included a bottle of unexceptional wine, and tap water.

Room Tip: We didn't stay, just used the restaurant, and lounge. the lounge is very nicely decorated and c...
See more room tips
  • Stayed November 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cobs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,107 reviews from our community

Traveller rating
    436
    383
    172
    70
    46
See reviews for
123
572
44
172
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 4 December 2012

I might be a bit harsh but for the money it was perhaps a bit out dated and lacking in areas. The food was great as was the lay out of the bar and eating area. The location is perfect to anyone who hasn't been to bury as it's slap bang in the middle. As for the service, that was also top notch. BUT, the the rooms i found very out dated and basic. Though there are many areas of greatness, arguably the most important area didn't allow me to give it a 4 or 5 star!

  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
368 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 bubbles Reviewed 2 December 2012

Arrived at the angel drove into the archway went to reception asked where do i park? as cars in front of me, leave it there a porter will be there with you in second he explained it will be moved in to the car park out the front at night, and must be moved by myself at 1pm Sunday ok by me.the porter took our luggage to reception and then to our room ,the room was lovely and clean, bottle of bubbly on ice waiting and a coffee caffetier that was a lovely touch ,breakfast was lovely and staff were great and very attentive . now the drawbacks only one dark rum you couldnt have captain Morgan rum and coke they give you Havana dark rum and a bottle of Pepsi lets face it who wants to drink half a bottle of pepsi after you have drunk your shot of rum theres no such thing as a splash of coke,we then ordered a gin and tonic told to sit down and would be delivered to table the gin and tonic had cucumber bits floating in it ! we didnt order that part ok if you like cucumber but at least ask dont just chuck it in at almost 12 pounds the two drinks ! it might look nice but try drinking it ! but lets not end moaning a great stay at a lovely building, warm fire, lovely sitting areas beautiful design and some great features .so to all the staff thank you very much for a great stay

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leolion123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 26 November 2012

Having stayed in the hotel a couple of years ago we had lunch on this occasion and really enjoyed the meal and service....the lounge and real fire give a special feel for a delightful hotel/restaurant.....

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JoeandCaroline2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Anglia, England
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 26 November 2012

Called in here for coffee and a 'warm up' whilst visiting the Christmas market outside in the town and abbey.. Sat on comfy settees in front of a roaring log fire with delicious coffee and fresh from the oven nibbles. Beautifully decorated and individual lounge area just off reception. A perfect start to our weekend away visiting stately homes dressed for Christmas.Thank you to all the staff we met.

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MX19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 November 2012

My wife and I recently stayed at the Angel Hotel for one night and had a fantastic stay. The staff were very accommodating to our needs and assisted us with parking our car and a bucket of ice for the room. The restaurant was very nice as well and I would recommend dinner there if you have the chance. Very cool that Charles Dickens once stayed in that very hotel and it definitely has a stately feel to it. The lounge outside of reception was very nice and had a nice warm fire going. Would definitely stay again if we are ever in Bury!

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank druryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 November 2012

Our weekend short break package was not bad value. However, the room we had in the annexe overlooking the courtyard was disappointing in that it was poorly lit and not sufficiently sound-proofed from other rooms. The bathroom was down 3 steps with a handrail that limited access to the bath - which could be a problem for others less able. The staff were very attentive and helpful - especially the porters. The breakfast was excellent with good choice and quality. Our main issue was with the evening meal: the restaurant itself has a wooden floor and is set out in such a way that sound reverberates around the room. A quiet conversation is out of the question and there is no feeling of intimacy. The food was attractively presented but we felt it was over-priced for the nature of some of the dishes served. We would consider a return visit but would request a room in the main hotel and probably would not have our evening meal in the restaurant again.

Room Tip: Avoid the annexe!
See more room tips
  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RubynLouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Bury St Edmunds
0.3 mi away
Premier Inn Bury St Edmunds Town Centre Hotel
Premier Inn Bury St Edmunds Town...
#1 of 11 in Bury St Edmunds
4.5 of 5 bubbles 347 reviews
2.9 mi away
Ravenwood Hall Country Hotel
Ravenwood Hall Country Hotel
#2 of 11 in Bury St Edmunds
4.0 of 5 bubbles 603 reviews
1.1 mi away
BEST WESTERN Priory Hotel
BEST WESTERN Priory Hotel
#7 of 11 in Bury St Edmunds
4.0 of 5 bubbles 434 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
All Saints Hotel
All Saints Hotel
#6 of 11 in Bury St Edmunds
4.0 of 5 bubbles 178 reviews
10.0 mi away
Swan Hotel & Spa Lavenham
23.1 mi away
Salthouse Harbour Hotel
Show Prices
Show Prices
Show Prices

Been to The Angel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Angel Hotel

Property: The Angel Hotel
Address: 3 Angel Hill, Bury St Edmunds IP33 1LT, England
Phone Number:
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Bury St Edmunds
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
This Georgian ivy clad 4 star boutique hotel and restaurant in Suffolk surprises with a twist of urban chic. Our Suffolk hotel is right in the heart of Bury St Edmunds town centre and everything is just a step from here. Explore winding, cobbled, shop filled streets and a plethora of ancient architecture on the doorstep. Once inside, The Angel Hotel is a curious contrast of comfy contemporary design with touches of exotic grandeur. Warm leather sofas vie for your company in the lounge, which is filled with curiosities, pop art, eccentric oddities and cool vintage furniture. It is a hotel of many different aspects all artfully blended together into an exciting package and the bedrooms are no exception. The Angel Eaterie has a great reputation and dining here is a culinary treat. Take the steps down into the decadently curious Wingspan Cocktail Bar & Lounge located in the 12th Century vaults under the Hotel. Wingspan is the perfect location to meet with friends, for pre-dinner drinks, or simply to relax after a long day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo and Ebookers so you can book your The Angel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St Edmunds, Suffolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing