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“Shabby and tired hotel”
Review of The Angel Hotel

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The Angel Hotel
Ranked #3 of 10 Hotels in Bury St Edmunds
Certificate of Excellence
Reviewed 13 April 2014

The Ivy view room, called Graham Greene, could have been a lovely space but the decor and furniture were well past their prime and were not worth the London prices .Even the manager agreed the Ivy rooms all needed extensive refurbishment. The furniture was worn, wall paper pealing and paintwork chipped. The only concession we received was a bottle of wine with our meal. The fact it was their cheapest was like a slap in the face. If you are looking for quality don't go here.

Stayed: April 2014, travelled as a couple
2  Thank Elaineb62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 April 2014 via mobile

Who'd have thought that Under such a well known Part of town there was such an interesting bar downstairs! We were out for a leavers drink, but on a Sunday many places are shut, expecting just a drink in their lounge we were given the choice of lounge or downstairs (being pointed to a dark, fairy light lit stair case down) obviously we chose downstairs! The decor gives you constantly new things to be looking out for, the theme I think, Is generally bird/plane, with a few bizarre additions, but what a great place to have a drink!
Only let down was the non caring, slightly confused staff manner, with 4 of us, it took 2 staff, 4 trips and the quote 'O, I must have not read the ticket all the way down' we were wondering what was happening when the first two drinks came out separately from two different people...
But I'll definitely be back for the bar, wonderful unknown gem

Stayed: April 2014, travelled with friends
Thank DaisyMayBod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

The family stayed at this hotel for a long weekend in order to celebrate a significant birthday.
The staff, especially the car parking guys were fantastic and very attentive.
Our room at the front overlooked the Abbey Gate into the gardens. It was a suite type room with a sofa bed for our kiddie. Well equipped. What let the room down was that in parts ie on ceiling and near the tv the paint was starting to peel/ crack. Bathroom also had tired decor in parts.
As room overlooked the main square it was noisy at 2 am and also at 6 am when a road sweeper went past. (No double glazing.) Also no lift - our room was on 2 nd floor so an elderly person might have found this difficult.
(The car parking guys shifted all the luggage.)
Overall we had a great time and would definitely return. It is in a great location for exploring Bury.

Stayed: April 2014
1  Thank Holly100000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

We stayed for 2 nights and found the staff very welcoming and helpful throughout. So nice to have the very friendly porter take your luggage to your room and park your car, gets your stay off to a good start. We had a lovely room (017) which is in the annexe at the front of the building, recently had a revamp and was spotlessly clean and very comfortable.

We dined I the Hotel restaurant on our first night, service was fine as was my dinner but my husbands was a big disappointment, very tough meat and fairly minimal portions, certainly not value for money, as there are many other eateries in town I would not recommend eating in the hotel. Breakfast is a bit hit and miss, again mean portions and everything was luke warm.

I would certainly stay here again but would go out to eat, even for breakfast.

Room Tip: Can only offer opinion on room 017 which was very comfortable.....but no view as it is ground floor...
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  • Stayed: March 2014, travelled as a couple
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Thank Meg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Hotel itself is what I would call ostentatious in it's decor. Some of this works, i.e. the dining room with it's eclectic collection of art was excellent. The rest is all a bit too boutique for my taste. The Zebra skin covered chair next to the reception desk is both tasteless and offensive.

Our room was clean, spacious and comfortable, decor was a bit commercial. The bed and pillows were the most comfortable I have ever experienced in a hotel. Every facility is provided in the room. My biggest gripe was that the windows are sealed shut. There is air conditioning in the room, but I prefer fresh air and it got very warm and stuffy at night. Strangely the bed did not have a valance fitted, and the basin has a crack right across it, which all looks a bit scruffy.

Breakfast was very good and the service very pleasant. It was not as generous as I expected, we were only offered one glass of juice, and there didn't appear to be any help yourself cereals, fruit, yoghurts etc. My full english was very nice but who would think of cutting one mushroom and a slice of black pudding in half unless they were on an economy drive?

My biggest dislike with this hotel was their request to take your car keys away. This felt a bit like a removal of my freedom. I also have concerns about personal security when handing over my keys. I hope this idea doesn't catch on with Hotels, I'm not going to leave without paying and to date I can carry my own bags, I know some people need and like this kind of service, I believe it should very much be optional.

Room Tip: Insist on keeping your car keys.
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  • Stayed: March 2014, travelled as a couple
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Thank DavidA689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

We have stayed here several times as family live in the area. Would normally recommend to others but not anymore!. First room offered was ground floor facing the car park. curtain was off the track, hole in wall where tieback had been. Moved to courtyard room to find there were no drawers to put clothes in, sink had no plug so attendant suggested keeping hot water running to have a shave!!!! Poor standard of decor needs decorating in many areas. Finally manager moved us to romantic suite on top floor. Nicer room but a little noisy as sash window had broken string and was open. Price does not reflect quality and economy measures are very obvious to customers i.e.very little butter with toast, tiny milk jugs, poor portions for breakfast. Feels like there has been a change of ownership.

Room Tip: Avoid courtyard rooms. Ask to check the room before accepting it.
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  • Stayed: March 2014, travelled with family
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Thank paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

We stayed for one night after a spa day at Centre Parcs. On arrival we were met by a very helpful staff member that carried our bags to our room and parked our car in the rear car park. The standard double room was a good quality and very clean. Everything was going well until the morning when we were woken by a very noisy heating system. This we could live with but the breakfast was a disaster.
The hotel boasts about the award winning restaurant. The evening menu is very expensive and therefore we went elsewhere. The breakfast was included with our hotel price so we expected a really good start to the day. However, the menu offered no vegetarian alternatives apart from serials or a full English with no meat. This would have been okay if the missing meat was replaced by an extra egg or mushrooms. Is it that difficult to have vegetarian sausages and hash browns in the freezer?
When the cut down full English arrived, it was terrible. The fried bread was rock hard and inedible. The egg and beans were overcooked. This was unacceptable for an award winning restaurant. Obviously the breakfast was cooked by somebody unqualified because most residents had already paid up front. It was the worst breakfast we have ever had in all our traveling experience.
This bad experience was amplified by a family that was allowed to have their dog with them in the restaurant sitting in between them on the seat at the table. Surely this cant be allowed and breaks food hygiene regulations. The staff overlooked this issue. Not good enough Angel Hotel.

Room Tip: Top floor rooms have no view of the Abbey if they are standard rooms
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  • Stayed: March 2014, travelled as a couple
    • Value
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    • Service
1  Thank simon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Angel Hotel

Address: 3 Angel Hill, Bury St Edmunds IP33 1LT, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Bury St Edmunds
Price Range: £97 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
This Georgian ivy clad 4 star boutique hotel and restaurant in Suffolk surprises with a twist of urban chic. Our Suffolk hotel is right in the heart of Bury St Edmunds town centre and everything is just a step from here. Explore winding, cobbled, shop filled streets and a plethora of ancient architecture on the doorstep. Once inside, The Angel Hotel is a curious contrast of comfy contemporary design with touches of exotic grandeur. Warm leather sofas vie for your company in the lounge, which is filled with curiosities, pop art, eccentric oddities and cool vintage furniture. It is a hotel of many different aspects all artfully blended together into an exciting package and the bedrooms are no exception. The Angel Eaterie has a great reputation and dining here is a culinary treat. Take the steps down into the decadently curious Wingspan Cocktail Bar & Lounge located in the 12th Century vaults under the Hotel. Wingspan is the perfect location to meet with friends, for pre-dinner drinks, or simply to relax after a long day. ... more   less 
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Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St Edmunds, Suffolk

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