My husband and I stayed in room 20 for three nights in August.
The room was very nicely decorated and spotlessly clean which was excellent as it isn't always the case with hotel rooms. The bed was very comfortable although I would have preferred firmer pillows but I suppose that's just a personal preference. We liked the fact that we had air conditioning and that we could control it. Wooden hangers in the wardrobe which weren't attached to the rail were a nice change and there was also a good tea tray with nice Emma Bridgewater mugs just like we have at home! However, the big negative about this room, in our view, was the fact that there was no door to the bathroom. I know this is the fashionable thing to do but I really do want privacy when bathing. At least a curtain over the entrance would have given me the option. The bathroom wasn't even tucked round the corner but smack bang in the middle of the room and when I emerged from the bath or shower there I stood stark naked at the top of the stairs in full view. This arrangement also meant that when one of us needed to use the bathroom during the night, the light and extractor fan disturbed the other sleeper, whereas if there was a door it wouldn't have. Another strange aspect of the bathroom was that there was no surface to put anything, everything had to be balanced on the hand basin, a shelf would be useful. The lighting in the bathroom was also very bad, ok for bathing or showering but not good for applying make up or apparently shaving.
There was no full length mirror in the room which I think is a basic essential in a hotel room. I found a small free standing mirror in the wardrobe but it was not adequate for doing hair, applying make up etc. The only place with a surface to use as a dressing table and nearby electrical sockets was the desk, the desk was very high, the chair provided was too low and the mirror was angled towards the ceiling so that if I put the mirror on the desk and sat on the chair I couldn't see in the mirror. Again the lighting in the bedroom was too low for applying make up and the angle poised desk lamp didn't help with this.
Overall, the room looked beautiful but it wasn't really practical.
The other areas of the hotel were also beautiful and clean with large comfy chairs and sofa in the lounge and the staff members were very friendly and attentive. Breakfast was good but it wasn't a buffet, we chose from a menu and had table service which was nice in one way but I am not really a hot breakfast person so I like to concentrate more on the cold food i.e. Muesli, fruit, yoghurt etc so I prefer to select these things from a buffet rather than have them brought to me in tiny separate bowls. We did find it strange on the first morning when we received the hot items before the cold items.
On checking out I was shown the account on the computer screen and I pointed out that the room tariff included £30 towards food, I was assured by the staff member that it would automatically be taken off any food items on the bill. However when I returned home I realised that nothing had been taken off. I contacted the hotel and they confirmed that I was right and offered to refund my card the amount. Although this was the correct minimum response it was bad that the amount hadn't be taken off my bill and that I had to spot the mistake and ask for my money back. After all the £30 was offered by the hotel and called 'treat on us'.
The free WiFi and parking was welcome, the parking is limited so we had to give our car keys to reception and our car was moved around and blocked in at various times during our stay. This didn't bother us as we were staying in Bury and didn't need to use our car, we were also told by the staff that if we needed it the car would be available in two minutes. Overall we did enjoy our stay at the Angel and I'm sure we will be back although I would definitely ask for a room with a bathroom door!
- Official Description (provided by the hotel):
- This Georgian ivy clad 4 star boutique hotel and restaurant in Suffolk surprises with a twist of urban chic. Our Suffolk hotel is right in the heart of Bury St Edmunds town centre and everything is just a step from here. Explore winding, cobbled, shop filled streets and a plethora of ancient architecture on the doorstep. Once inside, The Angel Hotel is a curious contrast of comfy contemporary design with touches of exotic grandeur. Warm leather sofas vie for your company in the lounge, which is filled with curiosities, pop art, eccentric oddities and cool vintage furniture. It is a hotel of many different aspects all artfully blended together into an exciting package and the bedrooms are no exception. The Angel Eaterie has a great reputation and dining here is a culinary treat. Take the steps down into the decadently curious Wingspan Cocktail Bar & Lounge located in the 12th Century vaults under the Hotel. Wingspan is the perfect location to meet with friends, for pre-dinner drinks, or simply to relax after a long day. ... more less
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- Also Known As:
- Angel Hotel Bury St Edmunds
- Angel Bury St Edmunds
- The Angel Hotel Bury St Edmunds, Suffolk