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“Bank Hols Break Away”

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BEST WESTERN Priory Hotel
Ranked #7 of 11 Hotels in Bury St Edmunds
Oxford, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Bank Hols Break Away”
Reviewed 28 August 2013

We chose this hotel as it is a Best Western Dog friendly hotel, and the one we normally stay in was booked up. We stayed in one of the courtyard rooms, overlooking the lawn, which was ideal with our 2 dogs, it wasn't huge, even though I asked for a reasonable sized room, and it was very stuffy, even with the window wide open. Nice and clean, shower took ages to heat up, and not hugely powerful, but adequate. Food good, but would suggest daily specials, as menu could get a bit boring if you were staying a few days, starters - too many fishy ones, (limited if you don't like fish), but all cooked nicely, we did ask about Sunday lunch, but not served in the evening, but they did ask the chef if he would save us a roast dinner, and he very kindly said he would do us a roast chicken dinner in the evening, which was lovely, and very much appreciated, (think that would be a nice option on a Sunday evening). Breakfast was lovely, nice choice on buffet table, lovely fruit salad each morning, danish pastries etc, full english very nice, asked for beans with it, and got them no problem! Pancakes lovely, eggs benedict bit disappointing, bit slow one morning with tea and toast, but were very busy. Staff very friendly and helpful, especially the duty Manager (sorted roast dinner out), and reception desk. Carpets in main hotel need replacing, especially in dining rooms, quite threadbare in places - such a shame. But no doubt that is something on their list to do at some point. Lovely entertainment in the garden on Sunday lunchtime, (although we missed it), but everyone seemed to say it was good. We would stay there again, although a bit far away from where we wanted to visit, (family and friends).

Room Tip: Courtyard rooms comfortable, ideal if you have a dog, car park behind.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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440 reviews from our community

Traveller rating
    135
    151
    88
    52
    14
See reviews for
89
163
28
106
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bury St Edmunds, United Kingdom
Level Contributor
171 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 15 August 2013 via mobile

We stayed here when we lost our water supply at home.
the review is based on the chalet type rooms in the garden and not the rooms in the main hotel building.
Very hot!! No air con, we brought a large fan from home.
No fridge in the room, so couldn't keep any drinks cool.
Small room, for the two of us and our dog to share.
Shower had poor flow rate, so took ages.
Would have preferred smaller bed so more space in room. Think bed must have been the largest you can get.
Food in the restaurant good and reasonably priced.
Breakfasts good, but no buffet. Cooked to order.
We paid £89 for a Sunday room B&B, and £110 for week day.
I would recommend this hotel room for short stay only, you would soon get frustrated with lack of space, heat, and no fridge if you were there for more than a couple of days.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 August 2013

The reviews on this hotel were mixed, so I didn't know what to expect, but was very pleased. My husband and I were meeting up with another couple for a 'free' weekend break paid for by Tesco vouchers. We do this somewhere different every year.
I had rung the hotel as advised by their website to see which rooms we were in, so as to know which car park to use. The receptionist was lovely, and when I said I had slight mobility problems, she put us in room 12, very close to the main building, with our friends just round the corner. These were called Garden rooms, and were very nice. A good size and well-equipped. Plenty of tea/coffee/chocolate and biscuits, which were replenished the following day. The shower was not very powerful, but plenty of hot water every time we used it. Our friends said the power was good on their shower. I had read comments about hard beds and hard pillows, and was relieved to find neither were true. I was also worried that the position of our room might make it noisy, but I spent 2 comfortable and quiet nights. I am a poor sleeper, so these were particularly appreciated. Maybe the bad reviews about uncomfortable beds and thin walls applied to the Courtyard rooms?
The setting for the hotel is great. Very convenient for Bury St Edmunds and easy to find, with beautiful lawns to sit out on. We were lucky enough to return to the hotel on Sunday afternoon to find a local band performing and moved our bedroom chairs outside for a pleasant hour.
The only criticism I have, is about the breakfasts. I had eggs benedict the first day, and the ham wasn't great, the hollandaise was a bit salty and the quantity bit mean The second day i had pancakes, and these were good, with a generous serving of berry compote, which was really tart to contrast with the sweet maple syrup. Lovely. The cooked breakfasts weren't great though. A set plate of 1 sausage, 1 bacon rasher, black pudding, tomato, mushrooms and eggs. The second day there was no black pudding. My friends would have liked baked beans. The advantage over a self-service should be that everything was freshly cooked, but the scambled egg was watery and cold, so may have been left a while before being brought out. There was a lovely melon-based fruit salad on the second morning, which had obviously run out the day before. Maybe we were just unlucky, as other reviewers have said how good the breakfasts were.
Would I stay here again? Yes, definitely.

Room Tip: Garden rooms seem better than courtyard rooms. 12 is conveniently close to the main building and dis...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 July 2013

At first I felt disappointed on arrival, as it didn't feel like I was staying in a hotel, more like staying in a glamping pod, maybe without the glam .

We were in one of the chalet type rooms away from the main hotel. It was quite hot and a little small . The showers were terrible with hardly any power and having long hair it was a nightmare when washing it . This really does need sorting out. The pillows were really hard and unfortunately I have suffered a stiff neck since coming home.
However, on a possitive note, it was spotlessly clean, which is most important to me. We stayed two nights and I found being able to open the door and sit outside in the sunshine and relax a real bonus.

We found the staff very efficient and friendly and the bar area where we had a few drinks one evening, had a really pleasant atmosphere. The breakfasts were lovely and I enjoyed the laid back feel to this hotel. There was an unhurried, calmness about it.

We paid £84.50 for a double room per night and we felt this was a little overpriced, compared to other hotels we have stayed in. Overall, I would have rated this good not average, had it allowed me.

Stayed July 2013, travelled with family
Helpful?
Thank kaykissyco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brecon Beacons National Park, United Kingdom
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 July 2013

We found the hotel to be clean and comfortable and quite convenient for Bury St Edmunds. We did not eat dinner but enjoyed a drink in the bar. The service was good and the staff were very helpful. Breakfast was very good and we will stay again.

Room Tip: Garden rooms are nice
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Ireland
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 July 2013

This lovely old house on the edge of town has become an attractive hotel with a good restaurant and pleasant grounds. There is good off road parking. The entrance hall is the bar area ( no hand pulled draft beer, only keg ) with large comfy chairs. The dining room lacks adequate sunlight, and is somewhat bleak. The seating is modern and not so comfortable. There is conservatory extension which bright, sunny and with a more traditional setting makes a much more pleasant place to eat though this tends to get booked.
The menu gives a better choice than many places, the prices are reasonable, the food is very good. The staff are well trained, friendly and helpful. For special occasions or needs they make every effort

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank belisaurius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheringham, United Kingdom
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 June 2013

Needing somewhere to stay after attending a family event near bury and not having much choice as everywhere was booked up we decided on this one. My experince with this chain has always been good and tjis hotel does not let them down.
Our room was number 18 which is in the annex in the garden which is sort of like holiday challets. It was very nice and had the biggest bed in it with what looked like a custom made metal bedsted. I slept very well!
My only complaint is regarding the breakfast price. As we had paid for room only so it was not included. On sunday morning a full english is required, but at £14.95 each thats expensive, considering the room was £63 a night. We didnt stay to eat.
Overall its a nice hotel in a nice part of the world. I dont think i would stay in this hotel again though.

Room Tip: Get breakfast inculded in your room price.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Butchers_boi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Priory Hotel

Property: BEST WESTERN Priory Hotel
Address: Mildenhall Rd, Bury St Edmunds IP32 6EH, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Bury St Edmunds
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Priory Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Located on the main route into Bury St Edmunds, Suffolk, this 36 room hotel is hidden behind its Grade 2 listed walls, a stones throw from the city centre. We have a good reputation as a quality venue within East Anglia and our location makes us the ideal base for weekend breaks in the area. We are well served by the A14, two junctions (42 and 43) are just five minutes drive away, and together with our free parking for over 50 cars, we welcome both residential and non-residential guests for midweek stopovers, conferences and meetings. We pride ourselves in our customer service and staff endeavour to look after your every need. Our commitment to a high attention to detail is key to your comfort and well being. ... more   less 
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Also Known As:
Best Western Bury St Edmunds
BEST WESTERN Priory Hotel Bury St Edmunds, Suffolk

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