my wife and daughter as a present went to have a spa day on monday 2nd sept
they had been less than a year ago and did not see the new cancer policy (this requires a letter from a doctor to confirm you can have some treatments, note this is not on free nhs but will cost aleast £30 in most cases thats if the doctor will do it. one has told me he would not just to cover the spa's backside) a year ago they had all the treatments done my wife is lucky she had very early breast cancer had a small opp and was clear and only has a yearly check.
when they filled in the health check my wife was summond to the reception and in front of other clients it was announced see had cancer and could not have the treatments and she could ring her doctor on the open desk phone so they could discuss if it was ok this was very very upsetting as every body stared at her
she declined the offer of the call and was offered a voucher for the lost treatment which as their policy said see would not be clear of cancer for two years was unuseable
in the end all she was offered was two free sweets for dinner and not a free drink as the bar manager would not agree
the day was a washout
clarice house should look at the training of its managers it is common sence that you take someone to a quite place to discuss this and at the least offer a full refund of the treatment to be missed or make it up with other services
is this the way a firm with manly women customers should deal with ladies with breat cancer?
- Also Known As:
- Clarice House Hotel Bury St. Edmunds
- Clarice Hotel Bury St Edmunds
- Clarice Spa Bury St Edmunds
- Bannatyne Spa Hotel Bury St Edmunds Suffolk