I had been really looking forward to my spa day with the girls but oh dear what a fiasco of a day, and terribly disappointing. From the start the receptionist in the spa was abrupt when we asked where to get changed as we hadn't been shown, our treatment times had be changed without our knowledge and we had them all in the morning instead of spread out through the day as had been originally requested, when my friend spoke to the beauty spa receptionist she was quite frankly rude and unhelpful, the treatments themselves were very nice and the therapists were lovely and polite although they did appear somewhat flustered, from what I overheard a few of the girls had not been told when their schedule got changed so they didn't know if they were coming or going. The towels on the treatment bed were damp when I had to lay on it which was not pleasant, I'm not entirely convinced they were changed from the person before me. The management didn't appear to know what each other were doing and there seamed to be a great lack of communication going on. It seamed that they had simply been focused on money and there were so many people packed in for spa days that there was no loungers around the pool free all day, we ended up sitting on plastic garden type chairs! Lunch however was fantastic, the food was a light relief from such a depressing day! I personally will not be returning to this place.
- Also Known As:
- Clarice House Hotel Bury St. Edmunds
- Clarice Hotel Bury St Edmunds
- Clarice Spa Bury St Edmunds
- Bannatyne Spa Hotel Bury St Edmunds Suffolk