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“Disappointing to say the least!”

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Bannatyne Spa Hotel Bury St Edmunds
Ranked #8 of 11 Hotels in Bury St Edmunds
Ipswich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing to say the least!”
Reviewed 20 March 2014

I had been really looking forward to my spa day with the girls but oh dear what a fiasco of a day, and terribly disappointing. From the start the receptionist in the spa was abrupt when we asked where to get changed as we hadn't been shown, our treatment times had be changed without our knowledge and we had them all in the morning instead of spread out through the day as had been originally requested, when my friend spoke to the beauty spa receptionist she was quite frankly rude and unhelpful, the treatments themselves were very nice and the therapists were lovely and polite although they did appear somewhat flustered, from what I overheard a few of the girls had not been told when their schedule got changed so they didn't know if they were coming or going. The towels on the treatment bed were damp when I had to lay on it which was not pleasant, I'm not entirely convinced they were changed from the person before me. The management didn't appear to know what each other were doing and there seamed to be a great lack of communication going on. It seamed that they had simply been focused on money and there were so many people packed in for spa days that there was no loungers around the pool free all day, we ended up sitting on plastic garden type chairs! Lunch however was fantastic, the food was a light relief from such a depressing day! I personally will not be returning to this place.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Banbury-smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2014

Returned from a thoroughly enjoyable weekend stay at Clarice House. We could not have asked for a warmer welcome upon arrival from Hannah. All the staff were friendly and nothing was too much trouble for them. Had a fabulous facial and full body massage during our stay in a warm, comfortable room by two extremely pleasant and professional therapists, Heidi and Tamara. The food was excellent!
Certain parts of the hotel could possibly benefit from a small makeover, but this does not detract from the overall relaxing experience. Look forward to returning....

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ely, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 March 2014

We visited on weekend of 7-9 th march 2014 and didn't know what to expect. On arrival front desk staff very pleasant. Our rooms were very clean and comfortable. All therapists visited for treatments were friendly and made you feel at ease especially when having treatments that differ from usual choices and very informative on what to do after treatment. Food was amazing and again staff fantastic even when the unexpected occurred. I would defiantly visit again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2014

Went with a friend for a quiet day of peace. We arrived early as we'd read other reviews that advice this. Still we have to wait to be seen and to fill in forms - felt a bit like a dentists waiting room than a place to relax. We then went through to the pool area to witness an elderly gentlemen in the pool shouting with incredibly foul language at the top of his voice at another bemused swimmer. It was truly unpleasant and set the day off with an awful feeling. The pool itself is lovely although the jacuzzi area feels in need of some tlc. By mid morning it was heaving and I felt they'd sold more passes than the the place can handle. I agree with most of the reviews that the food is good but overall it could be so much better. Treatments were ok - nothing special.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Petra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bury St Edmunds hotels

Halstead, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 February 2014

My husband and I have had many spa days at Clarice House at Bury over the years and we have had treatments in other spas in different countries but this is the one that we come back to. It is worth it just for the food which never disappoints. The. Staff in all areas of the bar, restaurant, and treatment areas are really friendly and do their best for you. I think that it is very good value for money particularly if you get a special deal. We have returned home really very relaxed as usual and already looking forward to our next visit.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2014 via mobile

My friend and I booked a superior Bliss package and visited on a Sunday. I have heard mixed reviews but my view would be the place is run down and has staff that don't enjoy or care about their jobs. They could do with closing and cleaning the place up. Tiles missing in the spa, damp dirty walls, old poor quality changing facilities. Not what u expect from the cost and image portrayed.
Most staff were miserable, I even sat and listened to therapists discussing customers and how they still had "3 bloody manicures to do. "
Meal was average, wouldn't eat there again.
Overall it felt like there is a lack of management and care, with a hotel/Spa that is run down and needs care and attention ( little like what customers deserve).
Wouldnt visit again.

Stayed February 2014, travelled with friends
Helpful?
3 Thank annat1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newmarket, United Kingdom
Level 5 Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 January 2014

We had a two night stay at this lovely spa/break, however the bed was so uncomfable we didn't sleep the first night at all. We asked to have more quilts under our bed, and this was seen to by the lovely head housekeeper Netty her lovely sidekick Dione, more than happy to help, resulting us having an amazing sleep the second night. The food was second to none, absolutely beautful, every meal was great from breakfast, lunch and dinner. The staff, Manageress Melanie, staff, Stephanie, Hannah,Mathew etc etc were so lovely and attentive made it more lovely. All the beauty staff were lovely and nice. If you book for just a day and put your time slot, this may vary due to the amount of people that are booked in, so don't expect your food exactly on time, which isn't a problem as it is so worth waiting for, delicious is all I can say. We will definately go back, Not forgetting the lovely Stacie on reception, and all the other lovely staff we did'nt get the names of. Thank you all for a memorable stay much needed and much appreciated, keep up the good work xxxxx

Room Tip: ask for quilts under you bed for better sleep quality
See more room tips
  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kerryjr r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bannatyne Spa Hotel Bury St Edmunds

Property: Bannatyne Spa Hotel Bury St Edmunds
Address: Horringer Road | Horringer Court, Bury St Edmunds IP29 5PH, England (Formerly Clarice House)
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #8 of 11 Hotels in Bury St Edmunds
Hotel Class:5 star — Bannatyne Spa Hotel Bury St Edmunds 5*
Number of rooms: 13
Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
Bannatyne Spa Hotel Bury St Edmunds Suffolk

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