If you want a relaxing day where you are made to feel special with good quality treatments and beautiful surroundings then this is NOT the place for you.
The greeting is unfriendly and impersonal with a form filling session. You are then hurried to your first treatment without a tour or any information about the spa. In fact we had our first treatment with our trouser legs rolled up as we were told there was no time to change into our robes.
The treatment rooms and equipment are very dated and need a very good clean, while having a full body massage I got the pleasant view of a grubby floor and dirty pillow under the bed, towels used by the staff are a dirty grey colour.
As I was sharing my day with a friend they offered us our massage together. This would of been lovely if there was enough room for the therapists to move between the beds without knocking into us during our treatment (I must add that both myself and my friend are both size 10 so comfortably fit onto the treatment beds!!)
Pool area is crowded as they seem to pack as many bodies in one day as they can, the steam room doesn't work and if you can get a seat around the pool, you will be lucky.
The only positive about the whole day was the great food but you will need a glass of wine to cope with the rest of the experience !!
- Also Known As:
- Clarice House Hotel Bury St. Edmunds
- Clarice Hotel Bury St Edmunds
- Clarice Spa Bury St Edmunds
- Bannatyne Spa Hotel Bury St Edmunds Suffolk