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“Avoid like the plague - continuous cancelations, money lost”
Review of Wizard Balloons

Wizard Balloons
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Attraction details
Owner description: Wizard Balloon Flights are the only independent Balloon Flight operator in East Anglia. We offer flights from our launch sites in East Anglia drifting over the counties of Suffolk, Norfolk and Cambridgeshire. We are a family owned business and pride ourselves on offering all our customers a friendly, personal and professional service.
Reviewed 6 October 2013

We had more than 10 cancelations, waited for months and were then expected to pay extra to keep tickets valid. We gave up at that point and lost our money. Very upsetting experience as weekends were kept free only to have flights cancelled again even in very mild weather when other balloons were up!

5  Thank Bluegoat1683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Wizard Balloons, responded to this reviewResponded 31 October 2013

Dear Bluegoat1683,

Thank you for your review and we are sorry you feel that we have not given you customer satisfaction. As a family run business we strive to make personal service a key part of what we offer. As you can see from the other review here and on our Facebook page, it is something we usually achieve.

As you do not leave your name I am unable to verify your details and look into your booking history. If you make 5 attempts to fly with Wizard Balloons within the validity of the flight voucher, we will extend your voucher free of charge.

Ballooning is a very weather dependent activity and we make this clear in our customer information. We are the only people who fly in the Bury St Edmunds area so if a balloon is flying here it is us. Flights are only postponed if the weather is unsuitable for ballooning. If there is a risk of rain and the associated winds on the surface and aloft are too strong then we will postpone your flight. Safety is our primary concern.

Please do not hesitate to contact me on 01359 233622 so we can discuss your booking.

I look forward to hearing from you.

Kind regards,

Ben Pettitt (Owner and pilot)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (44)
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43 - 44 of 44 reviews

Reviewed 7 August 2013

WOW. What an amazing experience. Having been bought the flight for my 40th b/d and had it cancelled a few times, wen I got the call to say there was a place, I didn't have time to think about it. From the time u arrive and meet Ben (pilot) u r totally involved, helping to inflate ballon and given safety advice etc. Shortly after getting into basket we were off, must say a bit nervous but with Bens expert knowledge he put us at ease, he pointed out several local land marks and sights and feelings were incredible. We had an great landing, all over too soon!! The ground crew were also fab and we all helped pack up balloon. Wud def recommend this experience. Thank u for making it a b/d to remember.

2  Thank Babybow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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