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“Excellent Customer Service”

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The Dog & Partridge
Ranked #17 of 53 Bury St Edmunds B&B and Inns
Cambridge, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Customer Service”
Reviewed 12 May 2014

We stayed at the Dog & Partridge over the May Day Bank Holiday and had an excellent stay. The customer service was first class from start to finish. The room was top notch with an excellent bathroom. The menu in the pub was varied & interesting - I had the Italian Sausage and my girlfriend had a steak - both cooked to perfection. Leanne checked us in and was very helpful and informative about things to do in Bury. She recommended The Abbey Gardens and we had a fantastic afternoon there. Breakfast was cooked to order and served promptly by an elderly gentleman with a mullet and a smile. Nice sausages!
I can thoroughly recommend a stay at the D&P - good choice of ales and continental lagers too

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
    45
    39
    15
    4
    9
See reviews for
10
57
2
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2014

Stopped off for a bite to eat, and ended up staying the night.....

The service and friendliness of the staff is fantastic, the food was lovely, and when asked if any rooms was available was not a problem for the staff, was shown to a very high spec room, which could not find faults...
We will definitely be returning....

All the staff are fantastic, very helpfull and warm....

Myself and my wife say a very very big thank you to all who made our stay memorable....

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
4 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 March 2014

We stayed for 2 nights, from the moment we arrived the staff could not have been more helpful. On arrival it seemed no parking space was available but immediatly keys were found and space was sorted, our spot was absolutly ideal from then on.
Food was freshly prepared. served by cheerful, well presented staff, and of excellent quality.
Well done to all involved

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mariane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 5 Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 March 2014 via mobile

Last week we had a very nice Sunday lunch here. The staff were excellent, the food very good and the toilets outstanding!! The pub is situated 300 metres from the Cathederal, so it's not in the new part of the town.

Stayed March 2014, travelled with friends
Helpful?
Thank Phillip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lochgilphead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

Stayed here with my 2 children aged 14 and 9, my friend and her son aged 12. We stayed for 2 nights and on the second night we all shared a family room. The rooms are huge, and are also very clean and well equipped. The staff are amazing - friendly, chatty but also very efficient. We had breakfast and couldn't fault it. The pub meals also looked really good. The atmosphere is very relaxed and friendly - would definitely recommend and would stay here again.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank lisamcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sri Lanka
Level 6 Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 January 2014

Stayed just before Christmas to see my daughter, pub was very busy but staff very welcoming and friendly. Lots of Christmas parties going on. The only thing that let it down was it's breakfast, boiled full english, nothing crispy or tasty, no choice of eggs. Guy serving seemed a little distant, another table just upped & left. Shane given the over all experience was good. stayed at another Greene King pub in Banbury, Cromwell Lodge, cracking breakfast, why so different here closer to the home brewery? Thanks to the evening staff for the welcome & looking after us. Will be back but may skip breakfast.

  • Stayed December 2013, travelled as a couple
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    • Location
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Helpful?
Thank lookinglost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level 6 Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 January 2014

This place has friendly staff, a great location and big rooms -- the one we had with a sofa bed was large enough to fit in a baby in a travel cot, a couple and a teenager. Although we had booked two rooms, the staff member who showed us up offered us the opportunity to all go into one to save money, which was a nice touch.

The rooms could do with a bit of tender loving care -- the carpet in ours needed a deep clean and our shower mixer needed maintenance, but the other room we had booked was fine on those counts. We were pleased to be able to take our labrador with us (for £20/night charge).

Cooked breakfast was pretty good, served on hot plates, poached eggs on toast done well, nice pot of tea, not so nice coffee. Pub is nice and lively but the building is sufficiently solid to ensure you are not disturbed up in the rooms. Good beer but fairly indifferent, albeit inexpensive, pub grub.

Best thing about the place is that it is just a few hundred yards from the Cathedral, the abbey gardens and the town centre. For dog owners there is a lovely little meadow/copse to walk in just behind the pub and there is also the Greene King brewery and Peatlings wine merchants, one of the best in England, to visit.

Room Tip: Some rooms classed as doubles are big enough to make comfortable family rooms.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Angus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dog & Partridge

Property: The Dog & Partridge
Address: 29 Crown Street, Bury St Edmunds IP33 1QU, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #17 of 53 B&Bs / Inns in Bury St Edmunds
Price Range (Based on Average Rates): £
Number of rooms: 9
Reservation Options:
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Also Known As:
The Dog And Partridge
The Dog & Partridge Hotel Bury St. Edmunds
The Dog & Partridge Bury St Edmunds, Suffolk

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