On friday 7th March 2014 I booked a table at your Bury St Edmunds branch for 7pm for 3 people. We arrived and were seated before a drinks order being taken. A couple arrived on the table next to us as we recieved our drinks and placed our food order. An hour and 10 minutes later the couple beside us had eaten their starter and main, had a bottle of wine and had just been given their bill when we enquired as to where our main courses were?! The surly, unhelpful manager had clearly been waiting for us to ask as she stayed away from our table and it was quite difficult to get her attention. We complained that we had been kept waiting when others had finished their meal after entering the restaraunt before us. The manager infomred us that they were concentrating on a large party that had arrived (after us!) and would "get round" to our mains. My husband explained that this was an issue for us when we were asked "well what do u want me to do about it?" I have to tell you that I was a little shocked at the complete lack of basic "managerial" skills this person you have in charge showed. My husband explained that what he required she do about it was get our food in a decent time. This appeared to be too difficult as after 90 minutes we left without our meals. I am writing to tell you just how dissapointed I was, not only with the lack of organisational skills that meant we were unable to eat until we got home at after 9pm that wasted evening but also at the sheer unprofessionalism of the manager in that branch. She was rude, unconcerned and unwilling to even apologise for the delay. This is the first time I have been to this ASK and I can assure you it will be the last. I will be going next door to Frankie and Bennies of Giraffe! I dont expect Gourmet food from a chain restaurant but I do at least expect food!
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