We took advantage of a three day deal to include bed , breakfast and evening meal on August 20/21/22 which we booked directly with the hotel by phone. The booking was handled impeccably. This is a beautiful atmospheric hotel in a lovely village and with a couple of exceptions lived up to our expectations.
Part of the deal included a complementary glass of champagne on our first night but this never materialised ( to be fair we forgot about it but obviously so did the hotel )
Our room was on the first floor and very comfortable if rather too warm ( a fan was found in the wardrobe but was broken and replaced ).
Staff were absolutely exemplary, extremely attentive and nothing was too much trouble.
Our meals, particularly when we ate from the a la carte menu were superb ,as was the breakfast, which brings me to my one feeling of being let down ,albeit after we had got back home.
On our last day after breakfast I asked the restaurant manager where the hotel bought their sausages as they were superb. I was hoping it was in the vilage so I could take some home. I was told that a butcher in the village made them up to the chef's special recipe and were not generally available to purchase. However the chef would give me four when we checked out later. This was very commendable and very special service. When we did check out I was asked instead to write my name and address on a piece of paper and they would post them to me - again very commendable - but I am still waiting almost four weeks later. I am just a little disappointed that even if they were unable to send them they couldn't have let me know, particularly as they asked me to mention this exceptional treatment on Trip Advisor !
- Official Description (provided by the hotel):
- Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more less
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- Also Known As:
- Lavenham Swan Hotel
- Swan Hotel & Spa Lavenham Suffolk