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“Get Away”

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Swan Hotel & Spa Lavenham
Ranked #1 of 1 Hotels in Lavenham
Certificate of Excellence
Swindon, United Kingdom
Level Contributor
5 reviews
“Get Away”
Reviewed 20 August 2013

I stayed at The Swan with my wife last week - it was my first time staying there (but my wife's 4th). I've heard a lot about the hotel, and how great the staff are, from her, she didn't exaggerate.
I was really impressed with the hotel, and the whole team were welcoming and helpful, from Alice on reservations when Jane booked, to Louise on the reception desk at checkout.
We enjoyed sharing a cream tea, as well as a couple of cocktails! We ate in the Brassier in the evening, which was excellent. Choices for breakfast were very good.. I didn't get the name of the lady that manages the breakfast team, but she was really friendly and made us feel welcome.
I really recommend this hotel, and hope to go back there again

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 29 August 2013
Dear Rich & Jane

Thank you for your kind comments and taking the time to share your experience, I am pleased to read you enjoyed visiting the hotel together. I will certainly pass your kind comments onto the team. We look forward to welcoming you both back.

Kind regards
Ingo
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1,156 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (284)
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English first
Brighton, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2013

Well what can I say. We stayed for 2 nights and it was perfect. The staff, nothing is too much trouble. The rooms stunning. The food, well breakfast is lovely everything is so fresh and tasty and we had dinner both nights in the main dining room which was delicious. If you want a treat then go to The Swan. To all the staff thank you so much you are a credit.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank SuzianneR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 19 August 2013
Dear Suzianne

Thank you so much for you kind comments, I am ever so pleased to read that you enjoyed every moment of your stay. We look forward to welcoming you back.

Kind regards
Ingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 August 2013

What a lovely hotel this is. The dining room is splendid, and we had ordered a bottle of champagne for our room, which again was very nice, the whole experience was very special. We had a lovely meal in the formal dining room and the staff are very pleasant and helpful. The only slight problem was that because it was very hot we had the windows open and a generator kept going well into the night. In the cold weather I am sure this would not be a problem.

  • Stayed August 2013, travelled as a couple
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    • Location
    • Sleep Quality
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Helpful?
Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 19 August 2013
Dear Margaret

Thank you for taking the time to share your experience and your kind comments; I will pass them onto the team. We do hope to welcome you back in the winter months, perhaps when we have the beautiful fires lit.

Kind regards
Ingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
122 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 15 August 2013

Recently treated ourselves to a night away at The Swan and were very impressed. The room was a decent size and the ensuite bathroom was spacious and clean. After early evening drinks in the bar, we ate in The Brasserie restaurant - the meal was excellent as was the service. The hotel is full of character and has a lovely atmosphere - can't praise the staff enough, the service we received here was among the best we have had in any hotel. Highly recommended!

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank mbk09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 19 August 2013
Dear Mbk09

Thank you for your glowing review; we are so pleased you enjoyed your treat at The Swan and hope to welcome you back again soon.

Kind regards
Ingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diss, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2013

A lovely hotel in a lovely village.
So nice to be looked after by staff who have been properly trained.
If your room has windows which open to the street and the weather is hot you will be woken early by the traffic noise.

Room Tip: Ask for one which does not have windows opening to the street.
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Brendan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 19 August 2013
Dear Brendan

Thank you for taking the time to share your experience, I will pass your comments on to the team. We hope to welcome you back soon.

Kind regards
Ingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2013

Local to Lavenham, we would like to say what a great decision we made in having our Wedding Celebrations here. Standard of Service,Food and Organisation absoulutely excellent. Friendly and personal. Thanks to everyone for a memorable time.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank peter f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this review, 19 August 2013
Dear Peter

Congratulations again on your wedding and thank you for choosing The Swan to celebrate this special occasion. I am pleased we helped make it that little bit more memorable.

We hope to welcome you back soon

Kind regards
Ingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
275 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 9 August 2013 via mobile

We stayed for three nights at the Swan and enjoyed every one of them. First the building has splendid character, beams outside, beams inside, cushioned with "mind your head" on the ups and downs passages of the first floor. Reception was very welcoming, as we're the staff throughout our stay. Our room was large with a seating area and well furnished, no chain hotel room stuff here. The bathroom was compact but had everything and a good shower. The bed was comfortable and the room very quiet, so we slept well.
We went down the (included) breakfast menu from the full Suffolk fry-up through Eggs Benedict to smoked salmon and scrambled eggs and everything was excellent. We had dinner in the Gallery restaurant twice, both times good, and we enjoyed the bar; again always with friendly, happy service.
Wifi is free in the room and the public areas and so was parking, easy in either the hotel car park and on the street (Lavenham, bless them, has free parking everywhere).

Stayed July 2013, travelled as a couple
Helpful?
1 Thank BarrieLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swan Hotel & Spa Lavenham

Property: Swan Hotel & Spa Lavenham
Address: High Street, Lavenham, Babergh District CO10 9QA, England
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 1 Hotels in Lavenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
Official Description (provided by the hotel):
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 
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Also Known As:
Lavenham Swan Hotel
Swan Hotel & Spa Lavenham Suffolk

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