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Swan Hotel & Spa Lavenham
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    Reviews (1,316)
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    All reviewsgallery restaurantafternoon teabeautiful hotelold buildingsuffolk breakfastmain restaurantlow beamsjunior suitelounge areavenisonsconesfirst classspecial occasionold worldthe ground floorpublic areasbirthday treat
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    831 - 836 of 1,317 reviews
    Reviewed 31 December 2013

    Felt comfortable the moment we went through the door. Lovely room(s) (we were upgradred to a suite).
    Friendly & efficient staff.
    Comfortable bed, luxury complimentary toiletries.
    Cooked to order breakfast was superb.
    Ate at The Gallery for evening meal one night which was faultless.

    • Stayed: December 2013, travelled as a couple
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    3  Thank Sandrak611
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this reviewResponded 17 January 2014

    Dear Sandra
    Thank you for your kind comments and taking the time to share your wonderful winter break experience. I am pleased you enjoyed every moment of your stay and we look forward to welcoming you back.

    Kind regards
    Ingo

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 December 2013

    My husband and I stayed for a couple of nights at the beginning of December and really enjoyed our stay. The decor of the hotel and rooms are beautiful - stylish and full of character but also cosy and conducive to relaxing. The cream tea on arrival and a drink in the evening by the open fire were especially nice.

    The staff throughout the hotel were without exception fantastic and we appreciated the high level of service which was professional but also genuine and relaxed.

    The gallery restaurant is stunning and my evening meal was of an excellent standard as was the wine but two out of three of my husband's courses were not up to the same level unfortunately which was disappointing hence why I've marked them 4 stars. However, the waiter dealt with this faultlessly. Breakfast was very good.

    I did find the hotel stay to be expensive and a little noisy due to the creakiness of it being an old building and the swing shut room doors but overall would definitely recommend a stay here.

    • Stayed: December 2013, travelled as a couple
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    2  Thank FionaBrighton
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this reviewResponded 8 January 2014

    Dear Fiona
    Thank you ever so much for taking the time to leave your constructive feedback. I am pleased that overall your experience was excellent and any problems were rectified quickly. Thank you for recommending The Swan and we look forward to welcoming you back.

    Kind regards
    Ingo

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 December 2013

    This is a lovely hotel for couples to spend a restful weekend away. It is located in the heart of the beautiful Suffolk village of Lavenham.

    We stayed for two nights and found our room, the staff and the restaurant to be tip-top! We would thoroughly recommend.

    • Stayed: December 2013, travelled as a couple
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    Thank Mikey077
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this reviewResponded 8 January 2014

    Dear Mikey
    Thank you for taking the time to share your experience at The Swan, I am pleased to read you enjoyed every moment of your stay. We do hope you visit again.
    Kind regards
    Ingo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 December 2013

    Again my wife enjoyed a superb festive lunch in the fabulous gallery dining room. The Hotel was tastefully decorated , the Staff attentive and the Service first rate . The quality of food , the care taken in its presentation could not be faulted. All at an extremely sensible cost. A visit to the delightful Suffolk Town of Lavenham , the medieval timbered Swan Hotel, and a delicious meal
    should not be missed.

    • Stayed: December 2013, travelled as a couple
      • Value
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    1  Thank Anthony H
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this reviewResponded 30 December 2013

    Dear Anthony
    Thank you for taking the time to share your experience at The Swan and I am pleased to read that every moment of the experience was first rate.

    We look forward to welcoming you and your wife back.

    Kind regards
    Ingo

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 December 2013 via mobile

    If your after a stay in one of the best preserved medieval towns in England then I would thoroughly recommend a stay at the Swan hotel in Lavenham.

    By the end of this year we will have stayed here five times. We love the atmosphere and charm of the place and the attentive staff that are always on hand. Each room has its own unique appeal and puts you into a perfect frame of mind during your stay.

    This may not be the cheapest of hotels in the area but as they say- you get what you pay for, and it is definitely worth paying to stay here. The hotel often has offers on for cheap stays so it is always worth checking their website for these.

    There is ongoing work there at the moment to install a spa but the only inconvenience this has caused is not being able to use the onsite car park. Normally you can park outside on the high street anyway.

    Cannot recommend this place highly enough. Well worth five stars!

    Julian & Tina

    Stayed: December 2013, travelled as a couple
    1  Thank jplas69
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    IngoWiangke, General Manager at Swan Hotel & Spa Lavenham, responded to this reviewResponded 8 January 2014

    Dear Julian & Tina

    Thank you for you glowing review, it is always lovely to host you and we look forward to seeing you soon.

    Kind regards
    Ingo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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