We stayed at the Swan Hotel in Lavenham for 3 nights in April. On making the reservation we received e-mail confirmation which had a note to say there was building work at the back of the hotel, but we wouldn't be affected, this concerned me as I hadn't seen anything about building work on the hotel website, so I contacted the hotel and we were offered a room at the front of the hotel away from the building work, which was very thoughtful. Unfortunately, this was probably a mistake as the room we stayed in was incredibly noisy from the high street traffic, even at night. On top of which on the second night there was someone wheel spinning and revving their car engine outside the hotel in the early hours of the morning, and on the third night the property opposite the hotel, which someone rents, was playing loud music until 3am!! I contacted reception to complain about the music and was told there was nothing they could do. A couple of other incidents didn't help our stay; we were checked into the wrong room and then had to pack up and move to the room next-door and also had a bathroom sink which had a leak and flooded the floor. On checking out of the hotel the Front of House Manager did come to apologise about the noise from the music, cars and leaking sink and explained they were going to talk to the local landlord about the incidents, from their reaction I'm not sure this was the first time they had had issues. Hopefully the hotel management will resolve the noise issue so that future guests don't have a similar experience, which you really don't expect in a place like Lavenham!
I can't just write a grumbling post, there were positives about our stay; the breakfasts were fantastic with a great range of original choices. We dined in the Brasserie a couple times, which also had delicious food. Through the different incidents the staff were always polite and helpful. Lavenham and the surrounding areas are lovely and there are lots of places of interest to visit. Sadly we came away unrested and looking forward to getting home for a good night's sleep!
- Official Description (provided by the hotel):
- Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more less
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- Also Known As:
- Lavenham Swan Hotel
- Swan Hotel & Spa Lavenham Suffolk