The staff were very friendly and the room was clean, comfortable and well maintained. Comfy bed and decent shower, no noise from near by. A winner for cheap accommodation in Newmarket! The only reason that I have given this hotel a 4 and not a 5 is that it not an individual, luxury or boutique hotel, but this i not what one expects from a budget hotel either. It is 5 out of 5 for a budget hotel.